Senior Resident Liaison Officer

LOVELL PARTNERSHIPS LIMITED; Nottingham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Car allowance

Excellent benefits

Competitive salary

Job summary

Lovell Partnerships Limited in Nottingham is seeking a proactive Resident Liaison Officer to deliver a first-class customer experience on social housing refurbishment projects.

You will need excellent communication, strong admin skills, and familiarity with Microsoft Office and CRM systems; experience with planned maintenance programmes is valued. Lovell is committed to diversity and equal opportunities.

Qualifications

• Excellent communication and customer service experience.
• Strong administration skills and proficiency in Microsoft Office.
• Experience with CRM systems is preferred.

Responsibilities

• Deliver first-class customer experience on social housing refurbishment contracts.
• Coordinate workload across planned maintenance programmes.
• Maintain strong knowledge of internal and external programmes and CRM usage.

Skills

Communication skills

Customer service

Administration

Tools

CRM systems

Job description

Working out of our Nottingham office within a wider delivery team and responsible to the Senior Resident Liaison Officer, the position will deliver a first-class customer experience driving high levels of satisfaction working on social housing refurbishment contracts.

We are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. You will have good administration skills, comfortable in the use of Microsoft Office, and ideally with some experience of CRM systems.

You will be an experienced Resident Liaison Officer with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes.

As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people.

Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all., Lovell is a partnership housing expert and a leading provider of innovative residential construction and regeneration developments.

• Competitive Salary + Car / Car Allowance + Excellent Benefits