Resident Experience & Liaison Lead

LOVELL PARTNERSHIPS LIMITED; Hemel Hempstead; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Car allowance

Excellent benefits

Competitive salary

Job summary

Lovell Partnerships Limited in Nottingham is seeking an experienced Resident Liaison Officer to deliver a first-class customer experience on social housing refurbishment contracts.

You will manage workloads across planned maintenance programmes, combine exceptional communication with strong administration skills, and be comfortable using Microsoft Office and CRM systems.

Lovell is an Investors in People Gold employer, committed to diversity, community impact and delivering high-quality homes.

Qualifications

• Pro-active and engaging with exceptional communication skills.
• Customer service experience is essential.
• Good administration skills and proficiency with Microsoft Office.
• Ideally some CRM experience.
• Experienced RLO with track record managing workload on maintenance programmes.

Responsibilities

• Deliver a first-class customer experience on social housing refurbishment contracts.
• Manage workload across planned maintenance programmes.
• Utilise Microsoft Office and CRM systems to support administration and reporting.

Skills

Communication skills

Customer service

Administration

Microsoft Office

CRM systems

Tools

CRM systems

Microsoft Office

Job description

Lovell Partnerships Limited in Nottingham is seeking an experienced Resident Liaison Officer to deliver a first-class customer experience on social housing refurbishment contracts.

You will manage workloads across planned maintenance programmes, combine exceptional communication with strong administration skills, and be comfortable using Microsoft Office and CRM systems.

Lovell is an Investors in People Gold employer, committed to diversity, community impact and delivering high-quality homes.