Senior Resident Liaison Officer

United Infrastructure Group; United Kingdom; On-site; GBP 42,000 - 60,000; Full time

Job summary

United Infrastructure is seeking a Senior Resident Liaison Officer to lead a team of up to 12 RLOs, delivering planned works to occupied properties. You will supervise site visits, ensure compliance with procedures, and drive high standards of customer service during complex retrofit projects.

The role requires experience with leaseholders and kitchen/bathroom refurbishments, plus proven leadership and strong written and verbal communication.

Qualifications

• Leadership and mentoring capabilities within a field team.
• Strong written and verbal communication skills.
• Experience working with leaseholders and refurbishment projects.

Responsibilities

• Lead a team of up to 12 RLOs, directing daily duties and site visits.
• Monitor compliance with procedures and KPIs, driving customer service excellence.
• Manage complaints and ensure resolution within agreed timeframes; provide client reports.
• Organise resident open days and contractor days to facilitate engagement.

Skills

Leadership/Mentoring

Written and verbal communication

Leaseholder experience

Kitchen & bathroom refurbishment

Job description

## Senior Resident Liaison OfficerApplylocations: Social\_Infrastructure\_Dartfordtime type: Full timeposted on: Posted Todayjob requisition id: JR101202United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. *Our company is split into two business areas:* **Utility Infrastructure** – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators. **Social Infrastructure** - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.Seeking experienced senior RLO, our RLO looking for progression with proven track record for delivering planned works to occupied properties. Experience with leaseholders and previous kitchen and bathroom experience. Demonstrate experience in leadership or mentoring, good written and verbal communication.Successful candidate will be leading a team of up to 12 RLOs in their daily duties, carrying out regular site visits to monitor and provide guidance to ensure all company procedures are implemented and drive excellence with customer service. Lead on complaints to seek resolution within our agreed timeframe, monitor KPIs, provide client reports, build strong client relationships with their internal liaison and complaints team. Organise resident open days / meet the contractor days were neededJoin us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.