Senior Reservations & Events Sales Office Lead

RBH; Liverpool; On-site; GBP 28,000 - 36,000; Full time

Job summary

The Municipal Hotel & Spa MGallery in Liverpool is seeking a Reservations, Groups and Event Sales Office Supervisor. You will lead the reservations team, handle high-revenue group enquiries and events, and ensure smooth contract progression from enquiry to closure.

You’ll coach Heartists to deliver luxury 5-star service while driving revenue growth. With a focus on operational excellence, you’ll monitor deposits, revenue postings, and collaborate with Sales, Revenue and Operations teams to

Qualifications

• Leadership and coaching of a team in high-volume reservations and events.
• Ability to drive selling strategies and provide training.
• Strong analytical skills to forecast and identify market trends.

Responsibilities

• Oversee daily flow of reservations, groups and events sales office.
• Lead complex, high-revenue group enquiries and events from enquiry to contract.
• Coach Heartists to deliver 5-star service and maximise hotel revenue.
• Monitor revenue postings and deposit requirements.
• Collaborate with Sales, Revenue and Operations teams to maximise opportunities.
• Identify market trends and seasonal peaks to inform strategy.

Skills

Leadership

Sales training

Operational excellence

Analytical skills

Stakeholder liaison

Problem solving

Tools

Opera PMS

Job description

The Municipal Hotel & Spa MGallery in Liverpool is seeking a Reservations, Groups and Event Sales Office Supervisor. You will lead the reservations team, handle high-revenue group enquiries and events, and ensure smooth contract progression from enquiry to closure.

You’ll coach Heartists to deliver luxury 5-star service while driving revenue growth. With a focus on operational excellence, you’ll monitor deposits, revenue postings, and collaborate with Sales, Revenue and Operations teams to