Reservations, Groups and Event Sales Office Supervisor

The Municipal M Gallery; West Kirby; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

RBH benefits

Accor Heartists program

Pension scheme

Birthday day off

Job summary

The Municipal Hotel & Spa MGallery, a landmark in Liverpool, seeks a Reservations, Groups and Event Sales Office Supervisor to oversee daily operations, manage high-revenue group bookings, and coach the team to deliver exceptional service.

You will lead with Opera knowledge, coordinate with Sales and Revenue teams, and ensure timely responses and contract processing to maximise hotel revenue and guest satisfaction.

Qualifications

• Strong leadership and team coaching experience.
• Proven track record in high-volume reservations.
• Experience with Opera PMS and complex group bookings (Accor/MGallery brand preferred).

Responsibilities

• Oversee daily flow of Reservations, Groups and Event Sales Office.
• Lead responses to enquiries and ensure timely processing of contracts.
• Coach Heartists to deliver 5-star service and maximise hotel revenue.
• Collaborate with Sales, Revenue and Operations teams to spot opportunities.

Skills

Leadership

Operational Excellence

Analytical Skills

Stakeholder Liaison

Problem Solving

Experience

Job description

THE EXCITING OPPORTUNITY The Municipal Hotel & Spa MGallery is a landmark of Liverpool. Our Heartists® aspire to create unique stories, immersing guests in hospitality that transcends time. With a stunning clock tower, 179 rooms, and luxury dining, we provide the ultimate backdrop for life’s most important events.

A DAY IN THE LIFE OF A RESERVATIONS, GROUPS AND EVENT SALES OFFICE SUPERVISOR

You are the heartbeat of the office. Supporting the Manager, you will oversee the daily flow of the department, ensuring the team responds to all enquiries within agreed timeframes. You will be the "go-to" for technical queries on Opera and contract information, helping the team navigate complex bookings while monitoring daily revenue postings and deposit requirements. You will take the lead on complex and high revenue group enquiries and high-profile events, ensuring every "wow" moment is captured from the initial enquiry to the final contract. You will lead by example, coaching Heartists® to deliver 5-star service while spotting trends to maximise hotel revenue.

WHAT WE NEED FROM YOU

• Leadership & Support: Ability to provide the team with selling strategies, tools, and training support to ensure professional development.
• Operational Excellence: Skill in updating arrival checklists, managing meeting room forecasts, and ensuring all required payment routes are followed.
• Analytical Skills: Ability to collect and analyse data, use forecasting tools, and co-ordinate sales activities to identify market trends and seasonal peaks.
• Stakeholder Liaison: Working closely with the Sales & Revenue Team and Operations Team to ensure communication links are strong and sales opportunities are maximised.
• Problem Solving: A proactive approach to guest feedback, making recommendations to improve the guest booking journey.
• Experience: Strong background in high-volume reservations, ideally within the Accor/MGallery brand.

WHAT WE OFFER

When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, a discretionary bonus scheme, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What’s not to love?

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... To learn more about our full benefits package, click here to watch our RBH employee benefits video.

JOIN OUR FAMILY

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please [e-mail].

Compensation: To be discussed