Senior Repairs & Voids Contract Manager

Mears Group PLC; Evesham; On-site; GBP 44,000 - 49,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced Pension

Private medical care

Car Allowance

Mears Fun Day

Volunteering Leave

Mears Rewards

Family friendly policies

Job summary

Mears Group PLC in Evesham is seeking a Contract Manager to lead repairs and voids on a new social housing contract. You will drive end‑to‑end performance, safety, quality, and customer service for a diverse portfolio across the Midlands.

The role requires strong budget control, KPI reporting, and line management of supervisors, ensuring high‑quality outcomes and compliance with client requirements.

Qualifications

• Experience managing responsive repairs and/or voids contracts in social housing.
• Experience in budget management.
• Experience in performance reporting and KPI management.
• Experience in people management.
• Evidence of contract performance and operational efficiency.
• Knowledge of social housing repairs/voids maintenance.
• Full valid driving licence.

Responsibilities

• Management of all aspects of operational and commercial delivery for responsive repairs and voids, ensuring contract performance meets commitments and timelines.
• Ensure compliance with health & safety regulations, procedures, values, and QA accreditations.
• End‑to‑end management of responsive repairs, void properties, and high‑risk properties.
• Line management of supervisors, including performance reviews and briefings.
• Oversee KPIs, reporting, and service delivery standards across repairs/voids.
• Handle client queries and resident complaints throughout repairs/voids delivery.
• Support operatives and branch teams to achieve high‑quality repairs and voids outcomes.

Skills

Contract management

Budget management

KPI reporting

People management

Driving licence

Job description

Mears Group PLC in Evesham is seeking a Contract Manager to lead repairs and voids on a new social housing contract. You will drive end‑to‑end performance, safety, quality, and customer service for a diverse portfolio across the Midlands.

The role requires strong budget control, KPI reporting, and line management of supervisors, ensuring high‑quality outcomes and compliance with client requirements.