Contract Manager – Repairs and Maintenance

Bimplus; Luton; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Howells Solutions Limited in Luton is seeking a Contract Manager for Social Housing repairs and maintenance to lead supervisors and trades, ensuring high-quality and commercially focused service delivery.

You will manage reactive repairs, voids, budgets, stakeholder relationships, compliance and governance, while delivering against KPIs and customer satisfaction.

Responsibilities

• Lead and manage reactive repairs and maintenance of properties to meet housing and quality standards while maximizing resident satisfaction.
• Ensure activities meet client objectives, turnaround times and KPIs; respond promptly to complaints and inquiries.
• Maintain relationships with key stakeholders, clients, contractors and residents; promote values and standards at all times.
• Effectively manage a maintenance budget and authorise spends up to agreed levels with cost efficiency.
• Ensure governance and health & safety compliance for day-to-day or void teams.

Job description

Contract Manager – Repairs and Maintenance

Contract Manager – Repairs and Maintenance

Howells Solutions Limited

Contracts Manager – Social Housing – Repairs and Maintenance

Based in Luton

Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Contract Manager to join their team based in Luton. The key function of this role is to manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered.

Key Responsibilities

Additional duties include:

• To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength.
• Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/ quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers.
• Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN).
• To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength.
• Ensure compliance of the day to day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety.