Senior Repairs Team Lead – Housing & Customer Service

Sheffield City Council; Sheffield; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Generous annual leave

Flexible working opportunities

Learning and development opportunities

Career progression

Job summary

Sheffield City Council is recruiting four experienced Team Leaders to head a Responsive Repairs team, delivering repairs across the city's housing stock. You will lead frontline operatives, ensure health and safety compliance, and drive performance to deliver right-first-time outcomes.

You will report to the Service Manager, prioritise resources, monitor performance, and promote excellent customer service throughout the repair journey.

Qualifications

• Experience of leading or supervising operational teams within a repairs, maintenance, construction or housing environment.
• Strong people management and leadership skills.
• Experience of managing performance and driving service improvements.
• Excellent customer service and communication skills.
• Good understanding of health and safety legislation and operational compliance requirements.
• Ability to analyse performance information and make effective decisions.
• Strong organisational and planning skills.

Responsibilities

• Lead, motivate and support a team of multi-skilled operatives and apprentices.
• Monitor and manage team performance against key service indicators.
• Analyse performance data and identify opportunities for improvement.
• Ensure repairs are completed to required quality standards and within timescales.
• Promote a culture of customer-first service and continuous improvement.

Skills

Leadership

People mgmt

Performance mgmt

Customer service

Health & safety

Data analysis

Planning

IT systems

Job description

Sheffield City Council is recruiting four experienced Team Leaders to head a Responsive Repairs team, delivering repairs across the city's housing stock. You will lead frontline operatives, ensure health and safety compliance, and drive performance to deliver right-first-time outcomes.

You will report to the Service Manager, prioritise resources, monitor performance, and promote excellent customer service throughout the repair journey.