Senior Renewals Strategist — Education

IRIS; Manchester; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

IRIS Software Group in the United Kingdom is seeking a Senior Customer Renewals Advisor to manage a portfolio of education customers, driving renewals, retention and revenue growth. The role combines consultative engagement with strong commercial awareness, working hybrid across Slough or Manchester.

You will lead renewal conversations, provide quotes, cover onboarding activities, coach colleagues, and collaborate with Sales, Customer Success, Support, Product and Commercial teams to ensure a

Qualifications

• Proven experience in customer retention, renewals, account management, or similar customer-facing commercial role.
• Experience managing customer relationships and achieving retention and revenue targets.
• Strong commercial awareness with ability to identify growth opportunities while maintaining trust.
• Experience using Salesforce or similar CRM systems.
• Excellent written and verbal communication with a consultative approach.

Responsibilities

• Manage a dedicated portfolio of education customers, owning renewals from engagement to completion.
• Provide quotes, answer enquiries, and recommend solutions to meet customer needs.
• Drive retention and revenue growth through proactive account management and commercial conversations.
• Maintain regular contact, identify risks/opportunities, and outline actions for successful renewals.
• Manage renewals pipeline to ensure contracts are renewed accurately and on time.
• Provide weekly updates and success plans to the Customer Renewals Manager.
• Collaborate with Sales, Customer Success, Support, Product and Commercial teams for a seamless journey.
• Generate new opportunities through lead generation and referrals.
• Stay updated on product developments and education-sector trends.
• Support onboarding, coach colleagues, deliver training, and participate in team projects.
• Act as a role model, share best practice, and drive high performance.

Skills

Renewals management

Account management

Salesforce

Customer retention

Commercial awareness

Tools

Salesforce

Job description

IRIS Software Group in the United Kingdom is seeking a Senior Customer Renewals Advisor to manage a portfolio of education customers, driving renewals, retention and revenue growth. The role combines consultative engagement with strong commercial awareness, working hybrid across Slough or Manchester.

You will lead renewal conversations, provide quotes, cover onboarding activities, coach colleagues, and collaborate with Sales, Customer Success, Support, Product and Commercial teams to ensure a