Renewals Operations Coordinator

IRIS Software Group; Slough; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Commission

Job summary

IRIS Software Group in Slough, UK is seeking a Customer Renewals Associate to join the Education Renewals team. You will handle essential administrative tasks, maintain data accuracy, and ensure renewals are processed efficiently to support a seamless customer experience.

Ideal for those early in their career who enjoy organisation, administration and customer service, this role offers hands-on exposure to commercial and customer management skills within a growing education technology business.

Qualifications

• Strong organisational skills and excellent attention to detail.
• Good working knowledge of Microsoft Outlook and the Microsoft Office suite.
• Ability to manage multiple tasks and priorities effectively.
• Strong written, verbal, and numerical communication skills.
• A proactive attitude with a willingness to learn and develop.
• Ability to work collaboratively within a team environment.
• High levels of accuracy when handling data and documentation.
• A customer-focused mindset and commitment to delivering excellent service.

Responsibilities

• Providing day-to-day administrative and operational support to the Renewals team.
• Supporting customer renewal processes by handling general enquiries and completing associated administration tasks.
• Monitoring workflow queues and highlighting urgent items, overdue tasks, and cases requiring escalation.
• Maintaining organised records, tracking outstanding actions, and supporting internal reporting activities.
• Working closely with colleagues across Renewals, Sales, Customer Success, and Revenue Operations to support efficient customer handovers and operational consistency.
• Reviewing and managing
• on hold
• cases, helping to ensure they progress smoothly through the renewal process.
• Following up on outstanding quotations to support timely contract renewals.
• Completing data validation and quality checks to maintain accurate customer and contract information.
• Identifying opportunities to improve processes and increase operational efficiency.
• Supporting team-wide initiatives and contributing to a positive, collaborative working environment.

Skills

Organisational skills

Attention to detail

Multitasking

Communication skills

Team collaboration

Customer-focused

Tools

Microsoft Office

Salesforce

Job description

IRIS Software Group in Slough, UK is seeking a Customer Renewals Associate to join the Education Renewals team. You will handle essential administrative tasks, maintain data accuracy, and ensure renewals are processed efficiently to support a seamless customer experience.

Ideal for those early in their career who enjoy organisation, administration and customer service, this role offers hands-on exposure to commercial and customer management skills within a growing education technology business.