Education Renewals Specialist — Hybrid + Commission

IRIS; Slough; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Commission

Hybrid work

Job summary

IRIS Software Group is seeking a Customer Renewals Advisor to manage a portfolio of education customers in a hybrid role based in the UK (Manchester or Slough). You will handle renewals end-to-end, deliver excellent service via phone, email and Teams, and build trusted relationships to maximise retention and revenue.

You’ll work closely with Sales and Customer Success, maintain up-to-date product knowledge, and ensure SLAs are met while supporting growth within the education sector.

Qualifications

• Proven experience in a customer-facing role (phone, online, or in person).
• Strong communication skills and ability to build long-term relationships.
• Excellent organisational skills with ability to manage multiple priorities.
• Proficient in Microsoft Office, particularly Outlook.
• High attention to detail and accuracy.
• Strong written, verbal and numerical communication skills.
• Proactive, enthusiastic approach to delivering customer service.
• Ability to stay calm and logical in a fast-paced environment.

Responsibilities

• Manage renewals from quote to completion and renew before due dates.
• Provide friendly, responsive service via phone, email and Teams.
• Build relationships with customers as a trusted renewal contact.
• Quote accurately and recommend suitable options.
• Maximise renewal revenue while maintaining service standards and policy compliance.
• Handle customer enquiries through to resolution.
• Oversee a portfolio of mid to upper-tier education customers.
• Collaborate with Sales and Customer Success to support retention and growth.
• Maintain knowledge of IRIS products and education sector developments.
• Ensure SLAs are met through workload management and prioritisation.

Skills

Customer focus

Communication skills

Organisational skills

Microsoft Office (Outlook)

Attention to detail

Written, verbal, and numerical skills

Proactive attitude

Calm under pressure

Tools

Salesforce

Microsoft Teams

Job description

IRIS Software Group is seeking a Customer Renewals Advisor to manage a portfolio of education customers in a hybrid role based in the UK (Manchester or Slough). You will handle renewals end-to-end, deliver excellent service via phone, email and Teams, and build trusted relationships to maximise retention and revenue.

You’ll work closely with Sales and Customer Success, maintain up-to-date product knowledge, and ensure SLAs are met while supporting growth within the education sector.