Senior Customer Renewals Advisor

IRIS; Manchester; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

IRIS Software Group in the United Kingdom is seeking a Senior Customer Renewals Advisor to manage a portfolio of education customers, driving renewals, retention and revenue growth. The role combines consultative engagement with strong commercial awareness, working hybrid across Slough or Manchester.

You will lead renewal conversations, provide quotes, cover onboarding activities, coach colleagues, and collaborate with Sales, Customer Success, Support, Product and Commercial teams to ensure a

Qualifications

• Proven experience in customer retention, renewals, account management, or similar customer-facing commercial role.
• Experience managing customer relationships and achieving retention and revenue targets.
• Strong commercial awareness with ability to identify growth opportunities while maintaining trust.
• Experience using Salesforce or similar CRM systems.
• Excellent written and verbal communication with a consultative approach.

Responsibilities

• Manage a dedicated portfolio of education customers, owning renewals from engagement to completion.
• Provide quotes, answer enquiries, and recommend solutions to meet customer needs.
• Drive retention and revenue growth through proactive account management and commercial conversations.
• Maintain regular contact, identify risks/opportunities, and outline actions for successful renewals.
• Manage renewals pipeline to ensure contracts are renewed accurately and on time.
• Provide weekly updates and success plans to the Customer Renewals Manager.
• Collaborate with Sales, Customer Success, Support, Product and Commercial teams for a seamless journey.
• Generate new opportunities through lead generation and referrals.
• Stay updated on product developments and education-sector trends.
• Support onboarding, coach colleagues, deliver training, and participate in team projects.
• Act as a role model, share best practice, and drive high performance.

Skills

Renewals management

Account management

Salesforce

Customer retention

Commercial awareness

Tools

Salesforce

Job description

About IRIS

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We're a Great Place to Work certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

Competitive + Bonus + Benefits

Slough or Manchester, UK (Hybrid)

As a Senior Customer Renewals Advisor , you will play a key role in managing and retaining a portfolio of education customers, ensuring they continue to realise maximum value from their IRIS solutions.

Combining a consultative approach with strong commercial awareness, you'll proactively manage renewals, identify opportunities for growth, and build lasting customer relationships. As a senior member of the team, you'll also support the development of colleagues, contribute to continuous improvements, and act as a trusted point of guidance within the Renewals function.

What You'll Be Doing

• Managing a dedicated portfolio of education customers, taking ownership of renewals from initial engagement through to successful completion.

• Delivering an outstanding customer experience by providing quotes, resolving enquiries, and recommending the most appropriate solutions to meet customer needs.

• Driving customer retention and revenue growth through proactive account management and commercial conversations.

• Maintaining regular contact with customers, identifying risks, opportunities, and actions required to support successful renewals.

• Managing the renewals pipeline to ensure all contracts are renewed accurately and on time.

• Providing weekly updates and success plans to the Customer Renewals Manager.

• Working closely with Sales, Customer Success, Support, Product, and Commercial teams to ensure a seamless customer journey.

• Generating new opportunities through lead generation and customer referrals.

• Staying up to date with product developments and industry trends within the education sector.

• Supporting onboarding activities, coaching colleagues, delivering training, and contributing to team projects and recruitment activities.

• Acting as a role model within the team by sharing best practice, supporting colleagues, and helping drive high performance.

What We're Looking For

• Proven experience in customer retention, renewals, account management, or a similar customer-facing commercial role.

• Previous experience managing customer relationships and achieving retention and revenue targets.

• Strong commercial awareness with the ability to identify growth opportunities while maintaining customer trust.

• Experience using Salesforce or similar CRM systems.

• Excellent written and verbal communication skills, with a professional and consultative approach.

• Highly organised, with strong attention to detail and the ability to manage multiple priorities.

• Comfortable working with data, producing reports, and maintaining accurate customer records.

• A collaborative mindset with the ability to build strong relationships across teams.

• Resilient and calm under pressure, with strong problem-solving skills.

• Prior experience within a renewals environment is highly desirable.

• 5+ years' experience within a renewals or customer retention function would be advantageous.

Why You'll Love Working Here

• Impact: Your work will influence millions globally.

• Growth: Continuous learning and career development opportunities.

• Belonging: A culture that celebrates diversity and empowers every individual.