Senior Education Renewals Lead

IRIS Software Group; Manchester; Hybrid; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Hybrid working

Bonus

Benefits package

Job summary

IRIS Software Group in the UK is seeking a Senior Customer Renewals Advisor to manage a portfolio of education customers, driving renewals and growth opportunities. You will collaborate with Sales, Customer Success, Support, Product and Commercial teams to deliver a seamless customer journey.

The role emphasizes delivering quotes, maintaining records in Salesforce, coaching colleagues, and contributing to continuous improvements. Hybrid work is available in Slough or Manchester.

Qualifications

• Proven experience in customer retention, renewals, or a similar customer-facing role.
• Experience managing customer relationships and achieving retention and revenue targets.
• Strong commercial awareness to identify growth opportunities while maintaining trust.
• Experience using Salesforce or similar CRM systems.
• Excellent written and verbal communication, with a professional and consultative approach.
• Highly organised with attention to detail and the ability to manage multiple priorities.
• Comfortable working with data, producing reports, and maintaining accurate customer records.
• Collaborative mindset with the ability to build strong relationships across teams.
• Resilient and calm under pressure with problem-solving skills.
• Prior experience within a renewals environment is highly desirable; 5+ years is advantageous.

Responsibilities

• Managing a dedicated portfolio of education customers, taking ownership of renewals from initial engagement through to successful completion.
• Delivering an outstanding customer experience by providing quotes, resolving enquiries, and recommending the most appropriate solutions to meet customer needs.
• Driving customer retention and revenue growth through proactive account management and commercial conversations.
• Maintaining regular contact with customers, identifying risks, opportunities, and actions required to support successful renewals.
• Managing the renewals pipeline to ensure all contracts are renewed accurately and on time.
• Providing weekly updates and success plans to the Customer Renewals Manager.
• Working closely with Sales, Customer Success, Support, Product, and Commercial teams to ensure a seamless customer journey.
• Generating new opportunities through lead generation and customer referrals.
• Staying up to date with product developments and industry trends within the education sector.
• Supporting onboarding activities, coaching colleagues, delivering training, and contributing to team projects and recruitment activities.
• Acting as a role model within the team by sharing best practice, supporting colleagues, and helping drive high performance.

Skills

Customer retention

Renewals

Account management

CRM experience

Communication skills

Collaboration

Data reporting

Problem solving

Leadership support

Tools

Salesforce

Job description

IRIS Software Group in the UK is seeking a Senior Customer Renewals Advisor to manage a portfolio of education customers, driving renewals and growth opportunities. You will collaborate with Sales, Customer Success, Support, Product and Commercial teams to deliver a seamless customer journey.

The role emphasizes delivering quotes, maintaining records in Salesforce, coaching colleagues, and contributing to continuous improvements. Hybrid work is available in Slough or Manchester.