Renewals Team Lead — Drive Retention & Revenue

IRIS Software Group; Manchester; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

IRIS Software Group is seeking a Customer Renewals Team Lead in Manchester to lead a team of Renewals Associates and Advisors, driving renewal performance and customer value. You will coach, monitor KPIs, and develop your team to deliver exceptional customer experiences and sustainable revenue.

The role requires a strong track record in customer renewals or account management, excellent communication skills, and a proactive approach to continuous improvement in a fast-paced software business.

Qualifications

• Proven experience leading teams in a customer renewals/retention or account management context.
• Strong track record with KPIs, targets and performance data.
• Excellent communication and relationship-building skills.
• Coaching and development of people to build high-performing teams.
• Commercial mindset with focus on renewals and recurring revenue.

Responsibilities

• Lead, coach and develop a team of Customer Renewals Associates and Advisors.
• Set and track KPIs; help the team achieve and exceed targets.
• Conduct regular 1:1s, coaching sessions, performance reviews and development plans.
• Foster a positive, accountable, customer-focused team culture.
• Drive customer retention, renewal performance and recurring revenue.

Skills

Team leadership

Customer renewals

Account management

KPIs & performance data

Communication

Coaching

Problem solving

Software industry experience

Job description

IRIS Software Group is seeking a Customer Renewals Team Lead in Manchester to lead a team of Renewals Associates and Advisors, driving renewal performance and customer value. You will coach, monitor KPIs, and develop your team to deliver exceptional customer experiences and sustainable revenue.

The role requires a strong track record in customer renewals or account management, excellent communication skills, and a proactive approach to continuous improvement in a fast-paced software business.