Senior Remote Travel Claims Specialist

Gallagher Bassett; Ipswich; Remote; GBP 29,000 - 42,000; Full time

Benefits offered by this job

Fully remote

Career development

Competitive benefits

Job summary

Gallagher Bassett is seeking a Senior Claims Handler to manage travel insurance claims remotely, from notification through settlement. You will review claim documentation, assess policy coverage, gather evidence, and make informed liability decisions in line with policy terms and regulatory requirements.

Working hours are Monday to Friday, 9:00am to 5:30pm, with a supportive environment that values development and teamwork.

Qualifications

• Previous experience handling travel insurance claims.
• Experience managing claims from first notification through to settlement.
• Strong understanding of travel insurance policies and coverage assessments.
• Excellent written and verbal communication skills.
• Strong decision making, analytical and problem solving skills.
• Ability to manage a workload effectively, prioritise tasks and meet service standards.
• Demonstrable experience handling sensitive or complex customer conversations with empathy and professionalism.
• Good attention to detail and ability to maintain accurate records.
• Comfortable working independently in a fully remote environment.

Responsibilities

• Manage a portfolio of travel insurance claims from notification through to settlement.
• Review claim documentation, policy coverage and supporting evidence to determine outcomes.
• Investigate complex claims, gathering information where required and making liability decisions.
• Communicate with customers, medical providers, insurers and third parties throughout the claims process.
• Provide clear guidance to customers, explaining decisions and managing expectations.
• Ensure all claims are handled in accordance with policy wording, regulatory requirements and internal procedures.
• Maintain accurate and up to date claim records and documentation.
• Support and mentor less experienced team members, sharing knowledge and providing guidance where appropriate.

Skills

Travel claims

Communication skills

Analytical thinking

Empathy

Job description

Gallagher Bassett is seeking a Senior Claims Handler to manage travel insurance claims remotely, from notification through settlement. You will review claim documentation, assess policy coverage, gather evidence, and make informed liability decisions in line with policy terms and regulatory requirements.

Working hours are Monday to Friday, 9:00am to 5:30pm, with a supportive environment that values development and teamwork.