Senior remote Dynamics 365 Contact Center Engineer

Cloud Decisions Ltd; United Kingdom; Remote; GBP 65,000 - 110,000; Full time

Job summary

Cloud Decisions Ltd is seeking a Dynamics 365 Engineer to support a major Dynamics platform rollout, including Contact Center, Sales and Customer Insights. You will work hands-on across Dynamics 365 Sales, Customer Insights and Power Platform, developing custom functionality and integrations under a seasoned Solution Architect.

The role emphasizes ownership of delivery, internal technical dependencies and release management, with a mix of pro-code customization, plugins, APIs and system

Qualifications

• Hands-on Dynamics 365 development across Sales, Customer Insights and CCaaS.
• Strong Power Platform development and integration experience.
• Pro-code customization, plugins, APIs and system integrations.

Responsibilities

• Support the build and take ownership of internal technical dependencies.
• Develop the platform after its initial implementation under guidance of a Solution Architect.
• Work across Dynamics 365 Contact Center, Sales and Customer Insights with Power Platform.
• Own delivery, release management and ongoing platform enhancements.

Skills

Dynamics 365

Power Apps

Power Automate

Dataverse

Pro-code customization

APIs

Release management

Tools

Azure DevOps

REST APIs

Git

CI/CD

Job description

Cloud Decisions Ltd is seeking a Dynamics 365 Engineer to support a major Dynamics platform rollout, including Contact Center, Sales and Customer Insights. You will work hands-on across Dynamics 365 Sales, Customer Insights and Power Platform, developing custom functionality and integrations under a seasoned Solution Architect.

The role emphasizes ownership of delivery, internal technical dependencies and release management, with a mix of pro-code customization, plugins, APIs and system