Dynamics 365 CE & Contact Center Expert (Remote)

TXP; Greater London; Remote; GBP 120,000 - 180,000; Full time

Job summary

TXP is seeking an experienced Dynamics 365 CE Functional Consultant to design, configure, and deliver enterprise CRM and customer service solutions. The role focuses on translating business needs into scalable Dynamics 365 CE configurations while aligning with omnichannel engagement and AI-driven customer experiences.

You will collaborate with stakeholders, architects, and delivery teams to improve operations.

Qualifications

• Strong experience with Microsoft Dynamics 365 Customer Engagement (CE).
• Experience in Microsoft Dynamics 365 Customer Service and Omnichannel.
• Proficiency in Power Platform and Power Automate.

Responsibilities

• Lead discovery sessions and stakeholder interviews to capture requirements.
• Configure and optimise Dynamics 365 CE and Customer Service solutions.
• Design omnichannel engagement and case management workflows.
• Support solution delivery across the full project lifecycle.
• Assist with testing, UAT, and adoption activities.

Skills

Dynamics 365 CE

Customer Engagement

Customer Service

Omnichannel

Power Platform

Power Automate

Model-Driven Apps

Job description

TXP is seeking an experienced Dynamics 365 CE Functional Consultant to design, configure, and deliver enterprise CRM and customer service solutions. The role focuses on translating business needs into scalable Dynamics 365 CE configurations while aligning with omnichannel engagement and AI-driven customer experiences.

You will collaborate with stakeholders, architects, and delivery teams to improve operations.