Senior D365 Contact Center Engineer

Cloud Decisions; United Kingdom; À distance; GBP 65 000 - 110 000; Plein temps

Résumé du poste

Cloud Decisions Ltd is seeking a Dynamics 365 Engineer to support a major Dynamics platform rollout, including Contact Center, Sales and Customer Insights. You will work hands-on across Dynamics 365 Sales, Customer Insights and Power Platform, developing custom functionality and integrations under a seasoned Solution Architect.

The role emphasizes ownership of delivery, internal technical dependencies and release management, with a mix of pro-code customization, plugins, APIs and system

Qualifications

• Hands-on Dynamics 365 development across Sales, Customer Insights and CCaaS.
• Strong Power Platform development and integration experience.
• Pro-code customization, plugins, APIs and system integrations.

Responsabilités

• Support the build and take ownership of internal technical dependencies.
• Develop the platform after its initial implementation under guidance of a Solution Architect.
• Work across Dynamics 365 Contact Center, Sales and Customer Insights with Power Platform.
• Own delivery, release management and ongoing platform enhancements.

Connaissances

Dynamics 365

Power Apps

Power Automate

Dataverse

Pro-code customization

APIs

Release management

Outils

Azure DevOps

REST APIs

Git

CI/CD

Description du poste

We’re working with a major global organisation that is investing in a new Microsoft Dynamics 365 Contact Center platform alongside a wider rollout of Dynamics Sales and Customer Insights.

They already have an experienced Dynamics 365 Contact Center Solution Architect in place and are now looking for a hands-on Dynamics 365 Engineer to support the build, take ownership of internal technical dependencies and help develop the platform after its initial implementation.

You don’t need previous Dynamics 365 Contact Center experience (though preferred). We’re open to strong Dynamics engineers who have worked across Dynamics Sales, Customer Insights or wider Power Platform development and are interested in moving into this growing area of the Microsoft ecosystem.

You’ll need hands-on experience across areas such as:

• Dynamics 365 Sales and/or Customer Insights
• Power Apps, Power Automate and Dataverse
• Custom forms and model-driven applications
• Plugins, APIs and system integrations
• Pro-code Dynamics customisation
• Application support and release management

This isn’t a purely low-code Power Platform position. We’re looking for someone comfortable developing custom functionality and integrations within Dynamics, who can work under the direction of an experienced Solution Architect while taking genuine ownership of delivery.

The organisation is working with an SI to implement Dynamics 365 Contact Center, including custom Power Platform development alongside the core product. You’ll have the opportunity to build experience across:

• Dynamics 365 Contact Center
• Voice and digital channels
• Omnichannel customer engagement
• Intelligent and unified routing
• AI-powered agent experiences

Previous Contact Center or CCaaS experience would be useful, particularly across Dynamics 365, Genesys, Five9, NICE or similar platforms, but it isn’t essential if you have strong Dynamics development foundations.

The role will suit an experienced Dynamics 365 Engineer or Developer who wants to broaden their capability, work closely with a specialist architect and contribute to a major customer engagement transformation programme.

📍 Remote working across the UK

If you have strong Dynamics 365 and Power Platform development experience and would like to build capability within Dynamics 365 Contact Center, please apply or get in touch for more information.