Remote Dynamics 365 Specialist - Support & Power Platform

Version 1; Manchester; Hybrid; GBP 55,000 - 80,000; Full time

Benefits offered by this job

Hybrid/Remote working

Pension & Private Healthcare

Great Place to Work

Job summary

Version 1 is seeking an experienced Microsoft Dynamics 365 Support & Development Consultant to join our growing Microsoft capability. You’ll work with mid-market and enterprise customers across sectors, delivering and supporting solutions across Microsoft Dynamics 365 and the Power Platform.

In this hybrid role, you will design, develop and troubleshoot Dynamics 365 CRM/Customer Engagement, plugins and integrations using C#/.NET, and extend Dynamics 365 with Power Platform tools.

Qualifications

• Strong technical experience with Microsoft Dynamics 365 CRM/Customer Engagement.
• Hands‑on development experience with C#, .NET and JavaScript.
• Experience developing Dynamics 365 Plugins, Custom Workflow Activities and integrations.
• Good knowledge of Microsoft Power Platform, particularly Power Automate.
• Experience supporting and troubleshooting business‑critical Dynamics applications.
• Previous experience within an application support or managed services environment.
• Good understanding of IT service management, incidents, changes and SLAs.

Responsibilities

• Design, develop, configure and support Microsoft Dynamics 365/CRM solutions.
• Develop Plugins, Custom Workflow Activities and integrations using C#/.NET.
• Configure and extend Dynamics 365 using both custom development and out‑of‑the‑box capabilities.
• Build and support solutions using Microsoft Power Platform and Power Automate.
• Troubleshoot and resolve complex Dynamics 365 application and integration issues.
• Support Dynamics 365 upgrades, migrations and releases.
• Work directly with customers to understand business and technical requirements.
• Translate requirements into clearly defined technical tasks, solutions and deliverables.
• Manage application incidents, requests and escalations within agreed SLAs.
• Work within ITIL-aligned service management and managed‑services processes.
• Provide technical guidance and contribute to the successful delivery of multiple customer projects and workstreams.
• Identify opportunities for continual improvement across customer solutions and services.

Skills

Dynamics 365 CRM

C#/.NET

JavaScript

Plugins/Workflows

Power Platform/Power Automate

Dynamics troubleshooting

ITIL awareness

Tools

ASP.NET

MVC

Job description

Version 1 is seeking an experienced Microsoft Dynamics 365 Support & Development Consultant to join our growing Microsoft capability. You’ll work with mid-market and enterprise customers across sectors, delivering and supporting solutions across Microsoft Dynamics 365 and the Power Platform.

In this hybrid role, you will design, develop and troubleshoot Dynamics 365 CRM/Customer Engagement, plugins and integrations using C#/.NET, and extend Dynamics 365 with Power Platform tools.