Senior Receptionist/care Navigator

NHS Jobs; Darwen; On-site; GBP 20,000 - 24,000; Full time

Job summary

NHS Jobs in Darwen is seeking a capable receptionist to handle general reception duties, manage patient queries, and support clinical staff with admin tasks. The role involves booking appointments, scanning records, and ensuring smooth daily operations within the GP practice.

The successful candidate will greet patients, explain procedures, process samples, and maintain accurate health records while coordinating with external organisations and colleagues to deliver a high-quality patient

Responsibilities

• General reception duties to provide an effective and efficient reception service for patients and visitors to the practice.
• Deal with general queries, explain procedures and book new and follow-up appointments.
• Scan patient-related documentation and attach scanned documents to patient healthcare records.
• Accept test samples from patients and handle accordingly.
• Support clinical staff with general administrative tasks as requested.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure administrative procedures are completed.
• Receive and make telephone calls as required and relay of GP advice and test results to patients.
• Liaise with external organisations as required and input data into patient healthcare records.
• Maintain a clean and tidy working area at all times and ensure adequate stationery stocks.
• Retrieve and re-file records, ensure correspondence and results are filed or scanned promptly and accurately.

Job description

• General reception duties Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general queries, explain procedures and make new and follow up appointments
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
• Accept test samples from patients and deal with accordingly
• Support all clinical staff with general administrative tasks as requested
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure administrative procedures are completed.
• Receiving and make telephone calls as required.
• Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery, including;
• Relay of GP advice and test results to patients
• Liaison with external organisations as required
• Input data into the patients healthcare records as necessary.
• Maintain a clean and tidy working area at all times.
• Maintain adequate stationery stocks within the reception office and consulting rooms.
• Patient notes and correspondence
• Retrieve and re-file records as required ensure correspondence, report, results etc are filed or scanned promptly and in the correct file
• Use e-mail and onward correspondence as required and record and action all incoming faxes
• Process requests for information I.E SAR and patient online access under the guidance of the team leader Premises Complete opening procedures at the start of the day when first to arrive and make all necessary preparations to receive patients
• Complete closing procedures at the end of the day ensuring all confidential information is stored away securely and internal lights are off a. Partake in audit as directed by the audit lead b. Support administrative and prescribing staff, providing cover during staff absences c. To support QOF administration team with contacting and inviting relevant patients to the surgery for reviews and procedures