Receptionist

NHS Jobs; Herne Bay; On-site; GBP 21,000 - 24,000; Full time

Job summary

NHS Jobs in the United Kingdom is seeking a receptionist to assist with the smooth and efficient running of reception in a pleasant and courteous manner. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To co-ordinate doctors and their patients during surgery sessions keeping both appropriately informed.

Responsibilities

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Read code data on EMIS
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary
• Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• Promote a positive attitude within the reception team

Job description

To assist with the smooth and efficient running of reception in a pleasant and courteous manner. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To co-ordinate doctors and their patients during surgery sessions keeping both appropriately informed. To maintain accurate and timely computerised data. To keep the Practice premises to the quality and safety standards agreed. The receptionist is responsible for supporting the reception team, ensuring they achieve their primary responsibilities:

There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Responsibilities

The following are the core responsibilities of the receptionist.

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Read code data on EMIS
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary
• Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• Promote a positive attitude within the reception team