Senior Receptionist

TN United Kingdom; Wellington; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Senior Receptionist to manage the Front of House at a prestigious hospital. In this role, you will ensure a caring and efficient patient experience, providing high-quality customer service. You'll train new staff, manage requests, and collaborate with supervisors to enhance patient care. Join a supportive team in a rewarding environment that values employee wellbeing and offers excellent career progression opportunities. This is your chance to make a meaningful impact in healthcare while enjoying a range of flexible benefits.

Benefits

25 days holiday plus bank holidays

Private healthcare insurance

Private pension contributions

Season Ticket Loan

Cycle to Work scheme

Group Life Assurance

Critical illness cover

Enhanced maternity and paternity pay

Staff discounts

Various health benefits

Qualifications

• Previous reception experience, ideally in healthcare.
• Ability to work flexibly and accurately with changing priorities.

Responsibilities

• Training and shadowing new receptionists.
• Conducting H&S audits and managing emergency equipment.
• Coordinating patient transfers and arranging courier services.

Skills

Reception experience

Customer service

Confidentiality

Flexibility

Communication skills

Education

Good general education

Job description

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Shifts: between 0700 and 1900, Monday – Friday, with weekends on rotation

Type: Permanent

As a Senior Receptionist, you will be responsible for managing the Front of House at The Wellington Hospital. Your role involves providing a caring and efficient patient experience from start to finish, ensuring high-quality customer care for both internal and external clients.

This is a fantastic opportunity to work in a great location as part of our friendly and supportive Primary Care team.

Responsibilities include:

• Training and shadowing new receptionists
• Uniform checks and ordering
• Organizing and coordinating requests within the Front of House scope
• Printing security passes on site
• Conducting H&S audits, managing cardiac bleep, emergency radio, lift telephone, and other audits
• Logging requests and monitoring the Teletracking portal to ensure all duties are completed
• Arranging courier services and other transport needs
• Coordinating patient transfers with the shuttle service
• Ordering stationery
• Collaborating with supervisors and providing feedback on patient experience
• Covering breaks across North/South/PMC
• Deputizing for the FoH Supervisor

Qualifications and skills:

• Good general education
• Previous reception experience, ideally in healthcare
• Ability to work flexibly and accurately with changing priorities, maintaining confidentiality and delivering high-quality, customer-focused service
• A friendly, can-do attitude

Why work with HCA UK?

Founded over 50 years ago by Dr. Thomas Frist, HCA has become one of the world’s leading healthcare providers. In the UK, we are among the largest private healthcare providers, investing over £500 million in the latest treatments, technology, and facilities. Being part of a large, established healthcare group offers excellent career progression opportunities through various courses and a focus on staff wellbeing.

We believe caring for our employees enables them to provide exceptional patient care. We offer flexible benefits including:

• 25 days holiday plus bank holidays, increasing with service, with options to buy or sell leave
• Private healthcare insurance
• Private pension contributions that increase with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced maternity and paternity pay
• Staff discounts at facilities including Maternity packages at The Portland
• Various health, protection, and lifestyle benefits
• Discounts with over 800 retailers

Diversity and Inclusion

We prioritize Patients First and Colleagues Always. Our approach to Diversity, Equity, Inclusion, and Belonging is rooted in respect and compassion. We aim to create an inclusive environment where everyone can thrive, with flexible working arrangements and reasonable adjustments available throughout the recruitment process and employment.