Receptionist - Emergency Department

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a forward-thinking healthcare organization as a part-time receptionist in the Emergency Department. This dynamic role offers the chance to work in a fast-paced environment, providing essential front-of-house services to patients and their families. You'll be part of a supportive team, ensuring confidentiality and empathy in all interactions. With a commitment to staff wellbeing and professional development, this position not only challenges you daily but also contributes to the compassionate care of the community. If you're looking for a fulfilling role where no two days are the same, this opportunity is perfect for you.

Benefits

Staff Wellbeing Programs

Holistic Health Support

Access to a Pool

Staff Benefits Package

Qualifications

• Understanding of general office equipment like computers and telephones.
• Experience in a clerical environment is essential.

Responsibilities

• Provide comprehensive admin and reception service to the Emergency Department.
• Handle patient inquiries and manage bookings professionally.

Skills

Multitasking

Communication Skills

Confidentiality

Empathy

Education

General Office Equipment Knowledge

Clerical Experience

Job description

Job Overview

Are you looking for shift work with a challenge, excellent learning opportunities, and no two days the same? Then come and join The Emergency Department Reception Team.

The Emergency Department has a busy 24 hour reception area, dealing with patients arriving at the hospital via GP surgeries, ambulance or self-referral. The department has a service requirement to be available 24 hours, 7 days of the week, 365 days a year; including bank holidays. Are you interested in supporting these interesting and variable service hours?

We currently have a receptionist vacancy for part time hours. We offer a supportive environment within an enthusiastic and motivated team of receptionists and medical staff.

The role requires you to have a current right to work in the UK, which enables you to undertake the role without need of sponsorship. Under current UK immigration rules this role is not eligible for sponsorship and it is not possible for the Trust to sponsor applicants for a visa for this role.

Accordingly, we regret that any application will not be considered if this requirement is not met.

Main duties of the job

• To provide an efficient and comprehensive administration and reception service, supporting the Emergency Departments clinical teams.
• To provide front of house services to patients and relatives in a professional and sensitive manner ensuring confidentiality at all times
• To deal with all Emergency Department telephone and email queries
• Book in and direct all patients who attend the Emergency Department, carrying out a basic triage of patients, taking into account the severity of the complaint, and ensure clinical staff are aware of their arrival as necessary.
• Provide empathy when dealing with highly sensitive areas, such as relations of very poorly or deceased patients, or with sensitive health conditions.
• To undertake any clerical duties as deemed necessary and reasonable, working autonomously and without direct supervision to prioritise and complete the workload, using established practices and procedures, seeking support if appropriate.
  
  

Working for our organisation

At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working in the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed Job Description And Main Responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person specification

Qualifications

Essential criteria

• Must have understanding and knowledge of general office equipment i.e. computer, photocopier, scanner, telephone system
  
  

Knowledge

Essential criteria

• Previous experience within a clerical environment
  
  

Desirable criteria

• Previous Emergency Department or Hospital receptionist experience
  
  

Specific Skills

Essential criteria

• Ability to handle several tasks at once with frequent interruptions and prioritise workload
• Evidence of ability to communicate with all levels of staff and members of the public
• An understanding of the meaning of confidentiality and the requirement for this to be maintained
• Ability to deal with the general stresses of working with difficult patients and the distressing circumstances that can arise
  
  

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.

Documents to download

• Job Description & Person Spec - ED Receptionist (PDF, 472.4KB)
• Join the RUH (PDF, 1.1MB)
  
  

Further details / informal visits contact

Name Paula Fullbrook Job title Admin Team Leader Email address [e-mail] Telephone number 01225 826307 Additional information