Senior Receptionist

TN United Kingdom; Bath; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a charismatic Senior Receptionist to enhance guest experiences in a vibrant restaurant environment. This role is pivotal in ensuring guests receive a warm welcome and exceptional service. You will be part of a dynamic team, contributing to a supportive atmosphere while supervising reception staff. With a commitment to excellence and a passion for hospitality, this position offers opportunities for career development and personal growth. Join a company that values diversity and fosters an inclusive environment, where your contributions will make a significant impact.

Benefits

Competitive Industry Pay

Management Career Development Program

Extra Holiday Allowance

50% Staff Discount

Birthday Day Off

Refer a Friend Bonus

Access to Retail Discounts

Qualifications

• Excellent English language skills are essential.
• Experience in a similar role within hospitality is preferred.

Responsibilities

• Ensure a warm and professional first impression for guests.
• Assist in supervising and training other receptionists.

Skills

Customer Service

Team Leadership

Communication Skills

Problem Solving

Education

High School Diploma

Hospitality Management Certification

Job description

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Welcome to The Ivy Collection

We embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We are searching for a charismatic Senior Receptionist to join our dynamic and supportive team in one of the UK’s most-loved restaurant brands.

Benefits & Rewards:

• Competitive Industry pay (Hourly + Tronc)
• A Management Career Development Program, which includes online and practical assessments.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• You can take your Birthday as a day off - Guaranteed!
• Refer and Friend Bonus
• Access to discounts on 100s of retailers, health, entertainment, travel & more
• Guaranteed 20 hours minimum contract

Key elements of your role as Senior Receptionist include ensuring all our guests receive a positive, warm, and professional first impression of the restaurant. You will assist the Reception Manager in building an efficient department by taking an active interest in the team’s welfare, safety, and development. You’ll also supervise other receptionists, ensuring that the correct standards and methods of service are maintained.

About you: You love to go the extra mile for guests and wow them with your professionalism. You have excellent English language skills and feel confident dealing with guest and team member needs.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us: Our shared CARING values help create an environment where we are happy, engaged, and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.