Senior Receptionist

Citadines Holborn-Covent Garden London; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Travel allowance for commuting

PERKBOX subscription

Employee Assistance Programme

Refer a Friend bonus

Employee Recognition Awards Ceremony

Staff incentives

relocation accommodation

Job summary

Citadines Holborn-Covent Garden London is seeking a confident Senior Receptionist to join our Front Office Team. Our properties operate 24/7 with early, late, and occasional night shifts.

You will report to the Front Office Manager and help provide guests with memorable experiences of the city. As Senior Receptionist, you will supervise the Front Office Team, ensure a warm welcome, handle guest requests, and oversee administrative tasks while maintaining high service standards and compliance

Qualifications

• At least one year experience in a similar role.
• Excellent guest engagement skills.
• Ability to bring the guest experience to life throughout the hotel.
• Willingness to learn and work with IT systems quickly.
• Ability to communicate and organise yourself in line with different guest expectations.

Responsibilities

• Supervising the day-to-day work of the Front Office Team, from customer service to administration
• Ensuring that the team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
• Taking initiative in accommodating the customers’ needs in a resourceful manner
• Undertaking and overseeing Front Office administrative tasks in accordance with Company standards, procedures and legal obligations
• Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.

Skills

Guest engagement

Communication

Organisation

IT systems

Job description

Citadines Holborn-Covent Garden is seeking a confident Senior Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion.

You will report to the Front Office Manager, supporting towardsproviding our guests with memorable experiencesof the city.

As Senior Receptionist, you will be responsible for:

• Supervising the day-to-day work of the Front Office Team, from customer service to administration
• Ensuring that the team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
• Taking initiative in accommodating the customers’ needs in a resourceful manner
• Undertaking and overseeing Front Office administrative tasks in accordance with Company standards, procedures and legal obligations
• Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.

To be successful in the role of SeniorReceptionist, we require:

• At least one year experience in a similar role is essential
• Excellent guest engagement skills
• Ability to bring the guest experience to life throughout the hotel
• Willingness to learn and work with IT systems quickly
• Ability to communicate and organise yourself in line with different guest expectations
• A good command of English is essential, a second language is advantageous

This is your opportunity to be part of our team as a Senior Receptionist. We focus on your professional and personal development, and we offer:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• A travel allowance for every day you work to contribute to your commuting cost
• A PERKBOX subscription with benefits, retail discounts and savings available from your first day
• Employee Assistance Programme
• Refer a Friend bonus
• Employee Recognition Awards Ceremony and company team parties
• Once you pass your probation, a special staff rate when staying in our European properties
• Staff incentives when you and your team perform
• (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging

About Us

Citadines is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences,colivingproperties,hotelsand independent senior living apartments. Ascott's award-winning hospitality brands includeAscott,Citadines,lyf,Oakwood,Somerset,The Crest Collection,The Unlimited Collection,Fox,Harris,POP!,Preference,Quest,VertuandYello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Trading as: Citadines by The Ascott Limited