Residence Manager

Hospitaliti; Greater London; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Travel allowance for commuting

PERKBOX subscription

Employee Assistance Programme

Refer a Friend bonus

Staff relocation accommodation (30+1)

Staff incentives

Job summary

Citadines South Kensington London is seeking an experienced and confident Residence Manager to lead the day-to-day operations and guest experience. You will report to the Area Manager and oversee the property team, driving service excellence, financial performance, and adherence to brand standards across front desk, housekeeping and guest services.

Join a dynamic hospitality team within The Ascott Limited family, and benefit from career development opportunities and a strong emphasis on

Qualifications

• At least 5 years' management experience in hospitality or serviced-apartment sector.
• Front Office experience with revenue management, budgeting, forecasting, and P&L analysis.
• Strong leadership, communication, and stakeholder management skills.
• Solutions-focused approach with initiative to improve operations.

Responsibilities

• Lead day-to-day operation of the residence ensuring high standards of guest service and compliance with brand standards.
• Manage and develop property team, fostering an engaged and productive work environment.
• Own the property's financial performance including budgeting, forecasting, payroll and targets.
• Drive guest satisfaction by analysing feedback and effectively addressing complaints.

Skills

Team Development

Team Management

Hospitality

Problem Solving

Job description

Citadines South Kensington London is hiring through Hosco in London. Citadines South Kensington is seeking an experienced and confident Residence Manager to become part of our Team. You will report to the Area Manager, leading the management team with the smooth running of the day to day operations.

Responsibilities

• Leading the overall day-to-day operation of the residence, ensuring high standards of guest service, operational performance and compliance with company and brand standards.
• Managing and developing the property team, creating an engaged, productive and positive working environment while supporting performance, development and career growth.
• Taking ownership of the property's financial performance, including budgeting, forecasting, payroll and achieving or exceeding agreed financial targets.
• Driving guest satisfaction by analysing feedback, managing complaints effectively and implementing actions to continuously improve the guest experience.
• Working closely with Sales, Revenue, Finance, HR and other support functions to deliver the property's business plan and maximise commercial performance.
• Ensuring compliance with health & safety, operational, maintenance and company policies and procedures, including effective crisis and emergency management.
• Supporting the long-term development of the property, including sustainability initiatives, commercial relationships, maintenance of the product and identifying opportunities for continuous improvement.

Requirements

• At least 5 years' management experience, ideally within the hospitality or serviced-apartment sector, including experience at Assistant Residence Manager or equivalent level.
• Previous Front Office experience, with a good understanding of Revenue Management, budgeting, forecasting, basic accounting and P&L analysis.
• Strong leadership and people-management skills, with the ability to motivate, develop and engage a diverse team.
• Excellent communication and interpersonal skills, with the ability to build effective relationships with colleagues, senior stakeholders, clients and guests.
• Highly organised, proactive and commercially minded, with strong attention to detail and the ability to prioritise and make decisions under pressure.
• A solutions-focused approach, with the confidence and initiative to identify opportunities, resolve challenges and continuously improve the operation.
• Strong commitment to delivering an exceptional guest experience, alongside a good understanding of workplace health & safety and operational compliance.

Benefits

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• A travel allowance for every day you work to contribute to your commuting cost
• A PERKBOX subscription with benefits, retail discounts and savings available from your first day
• Employee Assistance Programme
• Refer a Friend bonus
• Employee Recognition Awards Ceremony and company team parties
• Once you pass your probation, a special staff rate when staying in our European properties
• Staff incentives when you and your team perform
• For relocation, 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging

About Us

Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott's presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott's loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited.

Required Skills

Team Development, Team Management, Hospitality, Problem Solving

Experience in the hospitality industry is preferred.

Please see the full vacancy for the benefits offered by Citadines South Kensington London.