Receptionist

Citadines Holborn-Covent Garden London; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Travel allowance

PERKBOX subscription with benefits

Employee Assistance Programme

Refer a Friend bonus

Employee Recognition Awards Ceremony

Relocation accommodation (30 days)

Job summary

Citadines Holborn-Covent Garden is seeking a confident Receptionist to join our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion.

You will report to the Front Office Manager, supporting towards providing our guests with unique experiences and offerings to Live, Work and Play in infinite ways.

Qualifications

• Excellent guest engagement skills and a welcoming approach.
• Good command of English; additional languages are advantageous.
• Willingness to learn and work with IT systems quickly.
• Strong communication and organizational abilities.
• Ability to adapt to shift work in a 24/7 hotel.

Responsibilities

• Offer warm welcome and departure experiences to guests.
• Personalise guest plans and travel arrangements.
• Learn and develop administrative tasks, procedures and standards.
• Ensure shift tasks are completed to standard and provide thorough handovers.

Skills

Guest engagement

English proficiency

IT systems aptitude

Communication skills

Organisational skills

Job description

Citadines Holborn-Covent Garden is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion.

You will report to the Front Office Manager, supporting towards providing our guests with unique experiences and offerings to Live, Work and Play in infinite ways.

Responsibilities

• Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc.
• Taking initiative in accommodating the customers’ needs in a resourceful manner.
• Being pro‑active in the learning and development of administrative tasks, procedures, processes and standards and ensuring correct practice.
• Ensuring that all shift tasks are carried out according to the required standard and taking responsibility in providing full handovers to all relevant parties/shifts.

Requirements

• Excellent guest engagement skills.
• Ability to bring the guest experience to life throughout the hotel.
• Willingness to learn and work with IT systems quickly.
• Ability to communicate and organise yourself in line with different guest expectations.
• A good command of English is essential; a second language is advantageous.

Benefits

• Genuine career opportunities within our business.
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
• A travel allowance for every day you work to contribute to your commuting cost.
• A PERKBOX subscription with benefits, retail discounts and savings available from your first day.
• Employee Assistance Programme.
• Refer a Friend bonus.
• Employee Recognition Awards Ceremony and company team parties.
• Once you pass your probation, a special staff rate when staying in our European properties.
• Staff incentives when you and your team perform.
• (If relocating) 30 days of relocation accommodation within one of our properties, while you find permanent lodging.

Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.