Receptionist

The Red Carnation Hotel Collection; Greater London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Holiday allowance 28–36 days

Nutritious meals on duty

Development programmes

Volunteer days

Employee Assistance Programme

Team events and socials

Uniform and dry-cleaning

Cycle to work scheme

Discounted hotel rates

Staff recognition awards

Job summary

The Red Carnation Hotel Collection seeks a Receptionist to join its luxury Knightsbridge property. You will deliver personalised service to guests, check guests in and out, manage requests, and contribute to memorable experiences in a five‑star setting, reporting to the Reception Manager.

This full-time role in London offers shift patterns, Nutritious meals on duty, extensive development programmes, volunteering days, a generous holiday allowance, and employee perks as part of a rewards‑driven

Qualifications

• Experience in luxury or five‑star hotel reception roles.
• Excellent written and spoken communication.
• Outstanding attention to detail and organizational skills.
• Passion for hospitality and guest service.
• Ability to manage multiple tasks while maintaining high service standards.

Responsibilities

• Checking in and out guests with outstanding service.
• Managing requests and creating memorable experiences.
• Compiling guest accounts and handling administrative duties, keeping reception area tidy.
• Addressing guest concerns calmly and escalating when needed to ensure satisfaction.

Skills

Communication skills

Attention to detail

Organizational skills

Guest service

Job description

Receptionist ***luxury hotel***

What’s in it for you from day one:

• £31,000 OTE per annum, plus other exciting benefits and perks!
• Holiday allowance starting at 28 days and increasing with length of service to 36 days.
• Nutritious free meals on duty.
• Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
• Excellent development opportunities with 80% of our managers being home-grown.
• Two paid volunteering days each year, so we can give back to our communities.
• Access to the Employee Assistance Programme through our partners at Hospitality Action.
• Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
• Complimentary quality uniform and dry-cleaning services.

What's in it for you later:

• Cycle to work scheme which can save you up to 47% on the bike and equipment.
• Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
• Enhanced maternity pay of 13 weeks, fully paid.
• Enhanced paternity pay of 2 weeks, fully paid.
• £800 baby payment to support you and your baby with the essentials.
• Fantastic recommend a friend bonus scheme worth up to £600.
• Cross-departmental training available within your property, because we know you're a curious individual.
• 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva and South Africa!

We are looking for an enthusiastic Receptionist to join our family on a full-time basis. We are looking for someone with previous hotel receptionist experience with excellent communication skills and strong attention to detail who enjoys delivering personalised service to guests. This position reports to the Reception Manager.

Location:

Knightsbridge, London

Employment type:

Full-time

Working pattern

Shift work 5 days on 2 days off

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

The Egerton House Hotel is a luxury five-star town house hotel with 28 bedrooms and suites. The drawing room is where the fabulous range of Afternoon Teas are served, and the intimate bar is world famous for its Martini cocktails. Located in one of London's most prestigious areas on a quiet tree-lined street in the heart of fashionable Knightsbridge, within walking distance of Harrod’s and the V&A Museum the Egerton House Hotel is known for its Pet Afternoon Tea.

Key Responsibilities of a Receptionist:

• Checking in and out guests while delivering outstanding levels of service.
• Managing requests and creating memorable experiences.
• Compiling guests accounts and fulfilling administrative duties as well as ensuring the reception area is clean and tidy at all times.
• Addressing guest concerns or complaints in a calm and professional manner, ensuring timely resolution and escalating to management when necessary to maintain guest satisfaction.

What are we looking for?

• Previous hotel receptionist experience, ideally in a luxury or five-star hotel environment.
• Strong communication skills, both verbal and written, with a friendly and professional demeanour.
• Excellent attention to detail and organizational skills.
• A passion for hospitality and delivering outstanding guest experiences.
• Ability to manage multiple tasks effectively while maintaining high service standards.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK