Senior Front Desk Lead: Guest Experience Champion

Citadines Holborn-Covent Garden London; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Travel allowance for commuting

PERKBOX subscription

Employee Assistance Programme

Refer a Friend bonus

Employee Recognition Awards Ceremony

Staff incentives

relocation accommodation

Job summary

Citadines Holborn-Covent Garden London is seeking a confident Senior Receptionist to join our Front Office Team. Our properties operate 24/7 with early, late, and occasional night shifts.

You will report to the Front Office Manager and help provide guests with memorable experiences of the city. As Senior Receptionist, you will supervise the Front Office Team, ensure a warm welcome, handle guest requests, and oversee administrative tasks while maintaining high service standards and compliance

Qualifications

• At least one year experience in a similar role.
• Excellent guest engagement skills.
• Ability to bring the guest experience to life throughout the hotel.
• Willingness to learn and work with IT systems quickly.
• Ability to communicate and organise yourself in line with different guest expectations.

Responsibilities

• Supervising the day-to-day work of the Front Office Team, from customer service to administration
• Ensuring that the team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
• Taking initiative in accommodating the customers’ needs in a resourceful manner
• Undertaking and overseeing Front Office administrative tasks in accordance with Company standards, procedures and legal obligations
• Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.

Skills

Guest engagement

Communication

Organisation

IT systems

Job description

Citadines Holborn-Covent Garden London is seeking a confident Senior Receptionist to join our Front Office Team. Our properties operate 24/7 with early, late, and occasional night shifts.

You will report to the Front Office Manager and help provide guests with memorable experiences of the city. As Senior Receptionist, you will supervise the Front Office Team, ensure a warm welcome, handle guest requests, and oversee administrative tasks while maintaining high service standards and compliance