Night Receptionist

Citadines-Islington-London; Greater London; On-site; GBP 11,000 - 15,000; Part time

Benefits offered by this job

Travel allowance

PERKBOX subscription

Employee Assistance Programme

Refer a Friend bonus

Staff rate at European properties

Relocation accommodation (30 days)

Job summary

Citadines Islington Square London is seeking a confident Night Receptionist to join our Front Office Team. The role operates 24/7 per property needs, with night shifts from 11pm to 7:30am and is a part-time position at 16 hours per week over two shifts.

You will report to the Assistant Residence Manager, supporting memorable guest experiences in the city. You will manage arrivals/departures, handle payments, and ensure accurate night auditing and handovers across shifts.

Qualifications

• Excellent guest engagement skills.
• Ability to bring the guest experience to life throughout the hotel.
• Willingness to learn and work with IT systems quickly.
• Ability to communicate and organise yourself in line with different guest expectations.
• A good command of English is essential, a second language is advantageous.

Responsibilities

• Offer a warm welcome and departure experience to guests, personalising their stay.
• Manage night operations: arrivals/departures, reservations, payments and rate discrepancies.
• Take initiative to accommodate guests' needs in a resourceful manner.
• Develop and maintain administrative tasks, procedures and standards with correct practice.
• Ensure End of Day reports and night auditing sheets are completed, with thorough handovers to shifts.

Skills

Guest engagement

IT systems

English language

Communication

Organisational skills

Job description

Citadines Islington Square London is seeking a confident Night Receptionistto become part of our Front Office Team. Our properties operate 24/7. Night shifts are 11pm to 7.30am. Please note this is a part time position, working 16 hours a week over 2 shifts.

You will report to the Assistant Residence Manager, supporting towardsproviding our guests with memorable experiencesof the city.

As Night Receptionist, you will be responsible for:

• Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
• Managing night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies
• Taking initiative in accommodating the customers’ needs in a resourceful manner
• Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
• Ensuring that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.

To be successful in the role of Night Receptionist, we require:

• Excellent guest engagement skills
• Ability to bring the guest experience to life throughout the hotel
• Willingness to learn and work with IT systems quickly
• Ability to communicate and organise yourself in line with different guest expectations
• A good command of English is essential, a second language is advantageous

This is your opportunity to be part of our team as a Night Receptionist. We focus on your professional and personal development, and we offer:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• A travel allowance for every day you work to contribute to your commuting cost
• A PERKBOX subscription with benefits, retail discounts and savings available from your first day
• Employee Assistance Programme
• Refer a Friend bonus
• Employee Recognition Awards Ceremony and company team parties
• Once you pass your probation, a special staff rate when staying in our European properties
• Staff incentives when you and your team perform
• (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging

About Us

Citadines is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences,colivingproperties,hotelsand independent senior living apartments. Ascott's award-winning hospitality brands includeAscott,Citadines,lyf,Oakwood,Somerset,The Crest Collection,The Unlimited Collection,Fox,Harris,POP!,Preference,Quest,VertuandYello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Trading as: Citadines by The Ascott Limited

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