Senior Receptionist

Zuma; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

World-Class training

Global opportunities

Family meals

Rewards & Recognition

Staff discount

Job summary

ROKA is seeking a Senior Receptionist to welcome guests and uphold the brand’s high standards at our luxury restaurant. You will manage bookings, coordinate seating, and ensure a smooth guest journey in a fast-paced environment.

Join our vibrant team to contribute to memorable dining experiences, collaborate with front-of-house and kitchen teams, and help maintain ROKA’s renowned service energy across our London venues.

Qualifications

• Experience as Senior Receptionist in a luxury high-volume restaurant or similar.
• Strong customer service and guest relation skills.
• Ability to manage bookings and seat guests efficiently.

Responsibilities

• Provide a warm and professional welcome to all guests reflecting high standards.
• Handle bookings and accommodate special requests or preferences.
• Oversee seating process and ensure smooth flow during peak hours.
• Strive for consistent quality of service and guest experience.
• Liaise with front-of-house and kitchen teams for seamless service.

Skills

Senior Receptionist experience

Luxury high-volume restaurant

Team player

Customer-oriented

Job description

As a ROKA Senior Receptionist, you'll be at the heart of our guest experience. You'll create memorable moments, embody our vibrant restaurant energy, and play a crucial role in maintaining the high standards that define the Roka experience.

ROKA is a collection of contemporary Japanese Robatayaki restaurants. First launched in 2004 in London, our collection has grown to include five venues in the Middle East in Dubai, Riyadh, Jeddah, Bahrain & Kuwait. ROKA embodies the spirit of coming together and sharing a collective dining experience, (RO) symbolises the atmosphere and (KA), the heat of fire from the Robata. Roka is proud to be part of the Azumi collection.

Life at ROKA

At ROKA, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:

Honor the Mastery - we celebrate every detail, always striving for perfection – putting pride in everything we do

Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness

Embrace the Energy - we bring passion and positivity to everything we do

Main Duties

Your key responsibilities will include:

• Provide a warm and professional welcome to all guests, ensuring their first impression reflects the restaurant’s high standards
• Handle bookings efficiently and accommodate special requests or preferences to enhance the guest experience
• Oversee the seating process, ensuring smooth table assignments while maintaining an organized flow during peak hours
• To consistently strive for quality of service and consistency in our experience to our guests
• Liaise with the front-of-house and kitchen teams to ensure seamless service and transparent communication

What We Look For

Our ideal candidate embodies our values and the following:

• A genuine love for culinary experiences & a passion for Japanese cuisine
• Proven experience as Senior Receptionistin a luxury high-volume restaurant or similar
• A natural team player who is at home working in sync with a large team
• Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences

Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.

As part of our team, you’ll enjoy:

• World-Class training,designed to inspire and educate
• Global opportunities, experience hospitality around the globe with our five incredible brands
• Family Mealsare shared daily
• Rewards & Recognition,we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Staff discount,enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.

Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.

Compensation: Competitive salary