Reception Manager

Roka Restaurants; England; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

World-Class training

Global opportunities

Daily shared Family Meals

Rewards & Recognition

Dining discount

Job summary

A contemporary Japanese restaurant group in England is seeking an experienced Reception Manager to lead their front-of-house team. The ideal candidate will have a strong hospitality background, proven success in a premium restaurant, and a passion for creating memorable dining experiences. This role offers incredible career growth and opportunities to work with a world-renowned brand that values creativity and excellence.

Qualifications

• Proven experience in a premium, high-volume restaurant environment.
• Ability to inspire a team to deliver outstanding service.
• Warm, customer-focused approach to create memorable moments.
• Experience managing bookings and events is a plus.

Responsibilities

• Ensure every guest enjoys a warm, memorable welcome.
• Uphold ROKA’s renowned high standards in hospitality.
• Lead front-of-house operations in a fast-paced environment.
• Collaborate with kitchen and management to ensure guest satisfaction.

Skills

Love for hospitality

Experience as a Reception Manager

Ability to thrive in a team

Customer-focused approach

Experience with 7Rooms

Tools

7Rooms

Job description

This range is provided by Roka Restaurants. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Reception Manager - ROKA Canary Wharf

ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: (RO) represents the vibrant atmosphere, while (KA) symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service.

About the Role

We are seeking an enthusiastic Reception Manager to join our vibrant team at ROKA Canary Wharf. As a key member of our front‑of‑house leadership, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive.

Our Reception Managers are dedicated, hands‑on, and thrive in a fast‑paced environment, all while upholding ROKA’s renowned high standards. Full of personality and professionalism, you’ll inspire your team to deliver the outstanding service and seamless guest experience that define us.

Our Ideal Reception Manager

You’ll embody our values and bring:

• A genuine love for hospitality, with a passion for Japanese cuisine and exceptional dining experiences
• Proven experience as a Reception Manager in a premium, high‑volume restaurant environment
• A collaborative spirit, thriving as part of a large and dynamic team
• Skilled running a busy book, and experience with 7Rooms preferable
• A warm, customer‑focused approach, with the ability to create memorable moments for every guest

We offer incredible career growth, international opportunities, and the chance to contribute to a world‑renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.

Benefits

• World‑Class training, designed to inspire and educate
• Global opportunities, experience hospitality around the globe with our five incredible brands
• Family Meals are shared daily
• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Dining discount, enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you.

Working at ROKA offers more than just a job—it’s an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence.

It’s a place where passion meets opportunity, and where every team member is valued for their contribution.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Customer Service

Industries

Hospitality