Senior Receptionist

CBRE; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

CBRE is hiring a Senior Receptionist to serve as the face, voice, and operational anchor of our workplace experience. You will lead a high-visibility front-of-house, delivering luxury service and proactive floor leadership.

You’ll run daily team huddles, coach staff, welcome clients and candidates, maintain pristine reception and meeting spaces, and coordinate with vendors while upholding security and access controls.

Qualifications

• 2–3+ years delivering exceptional service across luxury hotels, high-end retail, corporate headquarters, or tech environments.
• A natural mentor who communicates clearly, handles high-pressure moments with poise, and elevates team morale.
• Tech-savvy with impeccable organisational instincts.
• Proactive, detail-obsessed, and driven by a genuine passion for guest delight.

Responsibilities

• Run daily team huddles, build smart rotas, and coach junior team members to deliver unforgettable guest journeys.
• Deliver a tailored, world-class welcome to every client, VIP, and candidate walking through our doors.
• Keep our front-of-house, meeting suites, and executive areas in pristine, brand-aligned condition.
• Tackle day-to-day operational hiccups and vendor coordination with confidence and autonomy.
• Oversee seamless access control and keep security standards locked down.

Job description

CBRE is hiring a Senior Receptionist to serve as the face, voice, and operational anchor of our workplace experience. If you have a passion for luxury service, a sharp eye for operational detail, and the natural instinct to coach and inspire those around you, this could be the right opportunity for you.

About The Role?

Role

You’ll be far more than the first face people see, you will be the heartbeat of our lobby. In this high-visibility role, you’ll blend high touch service with proactive floor leadership:

• Run daily team huddles, build smart rotas, and coach junior team members to deliver unforgettable guest journeys.
• Deliver a tailored, world-class welcome to every client, VIP, and candidate walking through our doors.
• Keep our front-of-house, meeting suites, and executive areas in pristine, brand-aligned condition.
• Tackle day-to-day operational hiccups and vendor coordination with confidence and autonomy.
• Oversee seamless access control and keep security standards locked down.

What We’re Looking For?

• 2–3+ years delivering exceptional service across luxury hotels, high-end retail, corporate headquarters, or tech environments.
• A natural mentor who communicates clearly, handles high-pressure moments with poise, and elevates team morale.
• Tech-savvy with impeccable organisational instincts.
• Proactive, detail-obsessed, and driven by a genuine passion for guest delight.

Why You’ll Love It Here?

• You’re trusted to make decisions, improve processes, and own the reception floor.
• Work in a supportive environment rooted in recognition, inclusion, and the RISE values.
• Access structured training matrices, performance mentorship, and clear pathways into workplace experience and facilities management.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.