Senior Receptionist

CBRE Group, Inc.; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

CBRE Group, Inc. in London seeks a Senior Receptionist to be the heartbeat of our lobby, blending high-touch service with proactive floor leadership.

You will run daily team huddles, coach junior staff, and ensure a world-class welcome for clients, VIPs and candidates. You will maintain front-of-house and executive areas to brand standards, tackle operational hiccups, coordinate with vendors, and oversee robust access control and security compliance.

Qualifications

• 2–3+ years delivering exceptional service in luxury environments.
• Natural mentor who communicates clearly and elevates team morale.
• Tech-savvy with strong organizational instincts.
• Proactive, detail-obsessed and guest-delight driven.

Responsibilities

• Run daily team huddles, build smart rotas, and coach junior team members.
• Deliver a tailored, world-class welcome to every client, VIP, and candidate.
• Keep front-of-house, meeting suites, and executive areas pristine and brand-aligned.
• Tackle day-to-day operational hiccups and vendor coordination with autonomy.
• Oversee seamless access control and maintain security standards.

Skills

Guest service

Team leadership

Communication

Tech-savviness

Job description

CBRE is hiring a Senior Receptionist to serve as the face, voice, and operational anchor of our workplace experience. If you have a passion for luxury service, a sharp eye for operational detail, and the natural instinct to coach and inspire those around you, this could be the right opportunity for you.

About The Role?

You’ll be far more than the first face people see, you will be the heartbeat of our lobby. In this high-visibility role, you’ll blend high touch service with proactive floor leadership:

• Run daily team huddles, build smart rotas, and coach junior team members to deliver unforgettable guest journeys.
• Deliver a tailored, world-class welcome to every client, VIP, and candidate walking through our doors.
• Keep our front-of-house, meeting suites, and executive areas in pristine, brand-aligned condition.
• Tackle day-to-day operational hiccups and vendor coordination with confidence and autonomy.
• Oversee seamless access control and keep security standards locked down.

What We’re Looking For?

• 2–3+ years delivering exceptional service across luxury hotels, high-end retail, corporate headquarters, or tech environments.
• A natural mentor who communicates clearly, handles high-pressure moments with poise, and elevates team morale.
• Tech-savvy with impeccable organisational instincts.
• Proactive, detail-obsessed, and driven by a genuine passion for guest delight.

Why You’ll Love It Here?

• You’re trusted to make decisions, improve processes, and own the reception floor.
• Work in a supportive environment rooted in recognition, inclusion, and the RISE values.
• Access structured training matrices, performance mentorship, and clear pathways into workplace experience and facilities management.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.