Senior Receptionist

ob title: Senior Receptionist/Administrator

Practice Objectives: To provide accessible, prompt and professional health care for patients attending our Surgeries.

Job Holders Objectives: To efficiently manage the every-day running of Surgery sessions within the reception area in the absence of the Reception Lead.

To undertake dedicated administrative duties as requested by the Operations Manager/Partners.

Accountable to: Operations Manager

Responsible to: Reception Manager

Responsible for: Self and all members of the reception team

Hours per week: 25 - 37.5 hours

Hourly Rate: £12.51

Working Pattern: MON - FRI (Core hours 7.45 to 18:30)

Working Conditions: Reception based

Non Smoking environment

Essential Skills / Qualifications:

• Knowledge and experience of working with clinical systems, preferably SystmOne and/or Accurx.
• 2+ years of reception experience in general practice
• Keen and positive outlook to personal development and continuous learning.
• Experience in team leadership / management
• Experience or knowledge of general practice management

Job summary

To assist the Reception Lead in the smooth running of the Reception team, to provide a comprehensive reception and administrative service to patients, visitors, health care professionals and colleagues at the practice and associated organizations, and to maintain high professional standards.

Main duties of the job

Core Principles include but not limited to:

• To deputize as Lead for the Reception team in the absence of the Reception Lead and ensure the reception team demonstrates the highest level of customer care.
• To ensure confidentiality of information (written/oral or electronic) is preserved at all times whether at or away from work.
• To follow practice procedures to ensure that Caldicott Guardian and Security requirements are met at all times.
• To follow procedures to ensure compliance with the Data Protection Act 1998.
• To follow all practice protocols concerned with the maintenance of ethical practice.
• To support and participate in initiatives to ensure a safe and healthy environment for all practice users. This includes following procedures to ensure the control of potential hazards to health and safety.
• To respect, support, contribute to and take personal responsibility for implementing commitment to Diversity and Equality of Opportunity.
• To contribute to a culture of continuous improvement.
• To perform duties to standards required by the practice in accordance with quality assurance.
• To demonstrate commitment to Continuing Professional Development.

About us

We are a small but busy rural Practice operating in Wiltshire, with a proactive involvement in a successful Primary Care Network. We actively participate in shared initiatives such as a Leg Club, Older Persons Team, Physician Associate Programme, First-Contact Physio Team, and an effective Covid Vaccination Program.

We are a dynamic team who communicate well and adapt to change responsively.

Our PCN comprises 4 GP Practices, delivering patient-centered care to circa 30,000 residents. By working together in a Network, each Practice can offer a wider range of services, giving patients faster and more efficient access to the right care and support.

The Devizes PCN is a progressive organization with a positive and proactive team culture. We strive to ensure our colleagues feel well supported both operationally and developmentally. We look forward to hearing from candidates who will thrive within this environment.

The NHS pension scheme is available at the Practice with an opt-out option if required.

Job responsibilities

Job Description

Job title: Senior Receptionist

Practice Objectives: To provide accessible, prompt and professional health care for patients attending our Surgeries.

Job Holders Objectives: To efficiently manage the day-to-day running of Surgery sessions within the reception area in the absence of the Reception Lead.

To undertake dedicated administrative duties as requested by the Operations Manager or Partners.

Accountable to: Operations Manager

Responsible to: Reception Manager

Responsible for: Self and all members of the reception team

Hours per week: 25 - 37.5 hours

Hourly Rate: £12.51

Working Conditions: Reception based

Non Smoking environment

Essential Skills / Qualifications:

• Knowledge and experience of working with clinical systems, preferably SystmOne and/or Accurx.
• 2+ years of reception experience in general practice
• Keen and positive outlook to personal development and continuous learning.
• Experience in team leadership / management
• Experience or knowledge of general practice management

Job summary

To assist the Reception Lead in the smooth running of the Reception team, to provide a comprehensive reception and administrative service to patients, visitors, health care professionals, and colleagues at the practice and associated organizations, and to maintain high professional standards.

Core Principles

• To deputize as Lead for the Reception team in the absence of the Reception Lead and ensure the reception team demonstrates the highest level of customer care.
• To ensure confidentiality of information (written/oral or electronic) is preserved at all times whether at or away from work.
• To follow practice procedures to ensure that Caldicott Guardian and Security requirements are met at all times.
• To follow procedures to ensure compliance with the Data Protection Act 1998.
• To follow all practice protocols concerned with the maintenance of ethical practice.
• To support and participate in initiatives to ensure a safe and healthy environment for all practice users. This includes following procedures to ensure the control of potential hazards to health and safety.
• To respect, support, contribute to, and take personal responsibility for implementing commitment to Diversity and Equality of Opportunity.
• To contribute to a culture of continuous improvement.
• To perform duties to standards required by the practice in accordance with quality assurance.
• To demonstrate commitment to Continuing Professional Development.

Job Types: Full-time, Part-time

Pay:£12.51 per hour

Expected hours: 25 to 37.5 per week

• Company pension
• Free flu jabs
• Free parking
• On-site parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Job Types: Full-time, Part-time

Pay: £12.51 per hour

Expected hours: 25 to 37.5 per week

• Company pension
• Free flu jabs
• On-site parking

Schedule:

• Monday to Friday
• United Kingdom (preferred)

Person Specification

Experience

• GP Practice Reception / operations Experience - 2+ years

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.