Senior Property Services Consultant

Campions Group; Greater London; On-site; GBP 30,000 - 52,000; Full time

Job summary

Chestertons is seeking an outgoing Senior Property Services Consultant to join the Property Services team at our Euston Head Office. You’ll generate new business by converting inbound enquiries and leads into Market Appraisals and opportunities for Sales and Lettings teams.

This role suits someone aiming to build a long-term career in estate agency, especially if you prefer a non-front-office path. You’ll work across multiple channels to drive revenue and maintain CRM records.

Qualifications

• Outgoing, confident communicator able to engage customers over the phone.
• Motivated and target-driven with ability to meet activity/conversion targets.
• Willing to thrive in a high-volume property environment and build a long-term career.

Responsibilities

• Drive new business by converting inbound enquiries and cold leads.
• Carry out high-volume outbound calling and multichannel outreach across phone, email, SMS and WhatsApp.
• Identify opportunities and engage with prospective clients to understand property requirements.
• Book Market Appraisals and hand over to the Front Office team.
• Build strong relationships with existing clients to maximise future opportunities.
• Maintain accurate CRM records and record all activity.

Skills

Sales mindset

CRM experience

Strong communicator

Relationship-building

Multi-channel outreach

Job description

We’re looking for an outgoing, driven and enthusiastic Senior Property Services Consultant to join our Property Services team at Chestertons.

Based at our Euston Head Office, you’ll play a key role in generating new business and creating opportunities for our Sales and Lettings teams. You’ll be responsible for converting inbound enquiries and leads from our existing database into Market Appraisals and new business opportunities.

This is a great opportunity for someone looking to build a career in estate agency, particularly if you’re interested in the industry but don’t want to work in a traditional front office Sales or Lettings role.

What You’ll Be Doing

• Drive new business by converting inbound enquiries and cold database leads into Sales and Lettings opportunities.
• Carry out high-volume outbound calling and multichannel outreach campaigns across phone, email, SMS and WhatsApp.
• Identify potential opportunities and engage with prospective clients to understand their property requirements.
• Book Market Appraisals and ensure a smooth and effective handover to the relevant Front Office team.
• Build strong relationships with existing clients and customers to maximise future opportunities.
• Maintain accurate CRM records and ensure all activity is recorded correctly and consistently.
• Work towards agreed activity and conversion targets to maximise revenue opportunities.
• How We’ll Measure Success
• You’ll be focused on delivering strong results across key performance areas, including:
• Market Appraisals booked
• Market Appraisal-to-Instruction conversion
• Revenue generated from opportunities
• Cancellation and conversion rates
• Outbound activity levels across calls, emails, SMS and WhatsApp

About You

• We’re looking for someone who is:
• Confident, outgoing and comfortable speaking to customers over the phone.
• Highly motivated and driven by targets and results.
• Resilient and comfortable working in a high-volume environment.
• A strong communicator with excellent relationship-building skills.
• Organised, commercially minded and able to manage multiple opportunities.
• Confident using CRM systems and maintaining accurate records.
• Interested in developing a long‑term career within the property industry.