Lettings Negotiator - Mayfair

Chase Buchanan Group; United Kingdom; Remote; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Employee assistance programme

Competitive holiday allowance

Charity matching

Eye care tests

Annual flu vaccination vouchers

Birthday leave

Health cash plan

Job summary

Chestertons Estate Agency in Mayfair is seeking a motivated Lettings Negotiator to join our ultra-prime team. You will build trusted relationships with high-net-worth clients, understand their requirements, and deliver exceptional service throughout the lettings process.

This role blends commercial instinct with emotional intelligence, requiring patience, resilience and the ability to adapt communication styles across different clients and situations.

Qualifications

• Experience in lettings or property agency is preferred.
• Strong interpersonal and negotiation skills are essential.
• Ability to manage multiple clients and negotiations concurrently.

Responsibilities

• Registering applicants and arranging viewings.
• Delivering first-class customer service to landlords and tenants.
• Managing the applicant journey through to offer and approval.
• Managing the offer process and negotiations to completion.
• Negotiating commercially to achieve favourable outcomes.
• Developing relationships with landlords, applicants and contacts.
• Achieving targets and contributing to team success.
• Adapting activity to market conditions and opportunities.

Skills

Approachable

Results-driven

Commercially minded

Resilient

Emotional intelligence

Adaptable

Curious

Team player

Highly organised

Accountable

Job description

Job Advert

Chestertons Estate agents

Lettings Negotiator / Senior / Associate

Location: Mayfair
Hours: Monday – Friday, 8:30am–6:00pm, with 1 in 3 Saturdays, 10:00am–2:00pm
Basic Salary: £18,000–£22,000, plus highly lucrative commission scheme
Travel / Car Allowance: £2,500 PA travel allowance or £5,000 PA car allowance, depending on role

About the Role

Chestertons Estate Agency is looking for a highly motivated, ambitious and commercially minded individual to join our Mayfair lettings team.

Working within the ultra-prime property market, you will be responsible for building trusted relationships with high-net-worth and ultra-high-net-worth clients and applicants, understanding their individual requirements and delivering an exceptional level of service throughout the lettings process.

This is a role for someone who combines commercial instinct with emotional intelligence. You will need the patience and resilience to manage complex negotiations, the confidence to navigate sensitive conversations and the ability to adapt your communication style to different clients and situations.

Adaptable, Curious and Ambitious

The property market is seasonal, competitive and constantly evolving. We are looking for someone who understands that success requires an adaptable approach.

You will be expected to adjust your activity, priorities and strategy according to market conditions, client behaviour and the opportunities available. Rather than relying on a single way of working, you will have the commercial awareness to recognise what is required in different circumstances.

Strong market knowledge is important, but so is intellectual curiosity. We want someone who is genuinely interested in property, actively seeks to deepen their knowledge, learns from colleagues and clients, and continually develops their negotiation, sales and relationship management skills.

Above all, you will be ambitious, proactive and accountable. You will be motivated by achieving results, while understanding that success in the ultra-prime market is built through patience, consistency, discretion and trust.

Key Responsibilities

As a Lettings Negotiator, you will play a pivotal role in connecting landlords with prospective tenants and ensuring a seamless, professional experience for all parties.

Your responsibilities will include:

• Registering applicants and arranging viewings — identify suitable opportunities and connect prospective tenants with properties that meet their requirements.
• Delivering first-class customer service — build strong relationships with landlords and applicants, consistently exceeding expectations.
• Managing the applicant journey — provide personalised attention, understand individual requirements and ensure needs are managed throughout the process.
• Managing the offer process — take ownership from initial offer through to negotiation and successful completion, ensuring communication remains clear and effective at every stage.
• Negotiating commercially — understand client motivations, structure compelling offers and use strong negotiation skills to achieve successful outcomes.
• Developing relationships — build and maintain a strong network of landlords, applicants and industry contacts, creating opportunities for future business.
• Achieving targets — embrace ambitious individual and team targets and consistently strive to exceed them.
• Adapting to the market — respond proactively to changing market conditions and identify where opportunities can be created.

What We’re Looking For

We are looking for someone who brings a combination of personality, commercial drive and professionalism.

You will be:

• Approachable and personable — friendly, confident and able to build rapport quickly with clients and colleagues.
• Results-driven — motivated by achieving and exceeding targets, with a genuine desire to succeed.
• Commercially minded — able to recognise opportunities, understand client motivations and negotiate effectively.
• Resilient and persistent — able to remain focused and positive in a fast-paced and sometimes demanding environment.
• Emotionally intelligent — comfortable managing complex or sensitive conversations with discretion and professionalism.
• Adaptable — able to change your approach according to market conditions, client requirements and business priorities.
• Curious and eager to learn — committed to developing your market knowledge, sales ability and negotiation skills.
• A strong team player — willing to contribute positively to office culture while also taking ownership of individual responsibilities.
• Highly organised and detail-oriented — meticulous in your approach, with the ability to manage multiple clients, properties and negotiations simultaneously.
• Ambitious and accountable — take responsibility for your performance and actively look for ways to improve.

About The Company

Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference

Benefits

• Employee assistance programme
• competitive holiday allowance + public holidays
• charity matching and payroll giving
• contribution towards eye care tests
• annual flu vaccination vouchers
• birthday leave
• health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.