Senior Property Manager

Drive Recruiting Limited; Greater London; On-site; GBP 41,000 - 50,000; Full time

Job summary

Drive Recruiting Limited in Central London seeks an experienced Senior Property Manager to oversee day-to-day management of a Build to Rent portfolio. You will ensure properties are well-maintained, compliant, and delivering high-quality resident experiences.

You will manage contractor relationships, financial oversight and performance reporting, while building strong client and resident relationships and driving asset performance.

Qualifications

• Significant experience in residential property management.
• Experience managing Build to Rent, PRS or large residential portfolios.
• Track record of delivering client-facing reports and performance updates.
• Experience handling complex resident inquiries and escalated issues.
• Oversight of contractors and external service partners to ensure value for money.

Responsibilities

• Lead day-to-day operational management of a Build to Rent portfolio, ensuring high standards of maintenance and service.
• Identify and resolve operational issues to maintain resident satisfaction and performance.
• Act as main client point of contact, providing regular portfolio updates and recommendations.
• Prepare and present operational performance reports, feedback, financial data, and risks.
• Manage client expectations and respond proactively to requests and improvements.
• Handle complex resident inquiries and escalate appropriately for timely resolutions.
• Monitor budgets, service charges, contractor costs, and performance metrics.
• Analyse portfolio data to identify trends and opportunities for efficiency gains.
• Maintain accurate property records, compliance docs, and resident information.
• Support audits and compliance reviews with complete documentation.
• Build strong relationships with contractors, service partners, and internal stakeholders.

Skills

Property management

Portfolio management

Client relationship management

Budgets & reporting

Contractor management

Compliance & risk

Attention to detail

Tools

Residential operations tools

Job description

Senior Property Manager - BTR

£45,000 basic

Central London

Monday - Friday, 9-5:30pm

About the role

We are seeking an experienced Senior Property Manager to oversee the day-to-day operational management and performance of a designated Build to Rent (BTR) portfolio on behalf of a key client.

This is an excellent opportunity for a customer-focused property management professional who can combine strong operational expertise with exceptional resident service, client relationship management and commercial awareness.

You will take responsibility for ensuring properties are managed efficiently, compliance requirements are met, and residents receive a high-quality living experience. You will also play a key role in optimising asset performance through effective contractor management, financial oversight, performance reporting and proactive stakeholder engagement.

The successful candidate will have significant experience in residential property management, ideally within the Build to Rent or Private Rented Sector (PRS), and the confidence to manage complex issues while building strong relationships with clients, residents and service partners.

Key Responsibilities

• Lead the day-to-day operational management of a designated Build to Rent portfolio, ensuring properties are maintained and managed to a consistently high standard.
• Proactively identify and resolve operational issues that could affect resident satisfaction, property performance or service delivery.
• Act as a key point of contact for clients, providing regular updates, advice and recommendations on portfolio performance.
• Prepare and present operational performance reports, customer feedback, financial information and key risks clearly and professionally.
• Manage client expectations, responding proactively to requests, concerns and opportunities for service improvement.
• Manage complex resident enquiries and complaints through to resolution, ensuring fair, consistent and timely outcomes.
• Act as an escalation point for customer issues, taking ownership and ensuring appropriate action is taken.
• Monitor budgets, service charge expenditure, contractor costs and operational performance metrics.
• Analyse portfolio data to identify trends, risks and opportunities to improve efficiency and overall performance.
• Maintain accurate property records, compliance documentation and resident information.
• Support audits and compliance reviews, ensuring all relevant documentation is complete, accurate and up to date.
• Build effective working relationships with contractors, service partners and internal stakeholders to maintain high service standards.

About you

You will be an experienced property management professional with a strong understanding of residential operations and a passion for delivering an excellent customer experience.

To be successful in this role, you will ideally have:

• Significant experience in residential property management.
• Experience managing Build to Rent, Private Rented Sector (PRS) or large residential property portfolios.
• A strong track record of delivering client-facing reports, performance updates and operational recommendations.
• Experience managing complex resident enquiries, complaints and escalated customer issues.
• Experience overseeing contractors and external service partners, ensuring quality and value for money.
• A good understanding of property compliance, operational risk and residential management standards.
• Experience monitoring budgets, service charge expenditure and operational performance.
• Excellent organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and the ability to maintain accurate records and documentation.
• Excellent communication and relationship-building skills, with the confidence to influence clients and engage effectively with residents.
• A proactive, solutions-focused approach, with the ability to work independently and manage a portfolio remotely where required.

If you are an experienced Senior Property Manager looking for an opportunity to take ownership of a Build to Rent portfolio and deliver outstanding results for both clients and residents, we would love to hear from you.