Senior Project Assistant

Marston Holdings Limited; Wales; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Healthcare cash plan

Life Assurance

Cycle-to-work scheme

Maternity/Paternity package

Staff benefits

Job summary

Vidalert, part of the Marston Holdings group, seeks a Senior Project Assistant to deliver project governance and administrative support. You will manage documentation, reporting, and scheduling while guiding junior PMO staff in best practices.

The role is hybrid, three days in office after training, with heavier attendance during training. The role requires PRINCE2 Foundation or higher, strong PMO knowledge, and the ability to coordinate across teams in a fast-paced environment.

Qualifications

• PRINCE2 Foundation certification or higher.
• Strong PMO governance and project support knowledge.
• Experience working in a busy, fast-paced environment.
• Excellent organisational and communication skills.

Responsibilities

• Create, maintain, and organise project documentation (plans, schedules, reports, meeting minutes).
• Provide administrative support to Customer Operations Team (permits, traffic management, quotations, tracking actions).
• Maintain and audit project documentation standards for consistency and compliance.

Skills

Organisation

Problem solving

Team player

Continuous improvement

PMO governance

Education

PRINCE2 Foundation

ITIL knowledge

Tools

HALO ITSM

Microsoft Office

Job description

Vidalert, part of the Marston Holdings group, is a leading provider of intelligent traffic enforcement and management solutions. We help local authorities and organisations improve road safety, traffic flow, and environmental outcomes through innovative technology and data-driven services.

About The Role

As a Senior Project Assistant, you will play a key role in project delivery, governance, and operational activities across the business. Working closely with project teams, operational stakeholders, and senior management, you will ensure that project documentation, reporting, scheduling, and administrative processes are delivered to a consistently high standard. Being the PMO champion you will also provide guidance and mentoring to the more junior members in the team, helping to develop best practices and maintain quality across the PMO function. This is a hybrid working role, requiring three days per week in the office once training has been successfully completed. During the training period, a greater level of office attendance will be required.

What You Will Be Doing

• Create, maintain, and organise project documentation, including - Project plans, Schedules, Status reports, Meeting minutes.
• Provide administrative support to the wider Customer Operations Team, including - Coordinating permits, Managing traffic management requirements, Obtaining third party quotations, Proactively tracking actions and deadlines.
• Maintain and audit project documentation standards to ensure consistency and compliance with organisational processes.
• Coordinate and manage the scheduling of internal and external resources.
• Support the production of operational and project reporting.
• Deputise for the Head of Operational Delivery and Governance when required.
• Support the Head of Service Management with operational and governance activities.
• Coach, mentor, and provide training to PMO Assistants.
• Collaborate with the Quality Assurance team to ensure processes are appropriately documented and maintained.
• Support ISO and BSI audits as required.
• Contribute to wider business initiatives and continuous improvement activities.

What You Will Bring

• Highly organised and capable of managing multiple priorities simultaneously.
• Results driven with a proactive approach to problem solving.
• Comfortable working in a busy, fast-paced environment.
• A strong team player who supports and develops colleagues.
• Passionate about continuous improvement and process optimisation.
• Must have PRINCE2 Foundation certification or higher.
• Strong understanding of PMO principles, governance, customer service best practices and project support functions.

The Nice To Have’s

• Experience supporting hardware and software deployment projects.
• Advanced knowledge of Microsoft Office applications.
• Knowledge of the ITIL framework.
• Experience using HALO ITSM.
• Experience within the traffic, parking, or highways technology sector.

What’s In It for You?

• Salary Up to £40,000 (Depending on Experience)
• Full-time 37.5 hours per week
• Hybrid working
• 25 days annual leave, plus bank holidays
• Holiday purchase scheme - buy up to 5 additional days each year
• Healthcare cash plan
• Life Assurance
• A wide range of flexible staff benefits, from high-street discounts to wellbeing and lifestyle perks
• Cycle-to-work scheme
• Enhanced Maternity & Paternity Package (subject to eligibility)

Why Join Vidalert?

At Vidalert and Marston Holdings, we are committed to creating an inclusive and supportive environment where our people can thrive. You'll have the opportunity to work on innovative technology projects that make a real difference to communities across the UK while developing your career within a growing and dynamic organisation. If you're looking for a role where you can make an impact, support successful project delivery, and help shape operational excellence, we'd love to hear from you.