Senior Project Assistant

Marston Holdings Limited; Neath; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Hybrid working

Hybrid working

25 days annual leave

Bank holidays included

Healthcare cash plan

Life Assurance

Cycle-to-work

Maternity & Paternity package

Job summary

Vidalert, part of the Marston Holdings group, seeks a Senior Project Assistant in Neath for a hybrid role. You will support PMO delivery, governance, and reporting while mentoring junior staff and ensuring quality across processes.

You will coordinate complex documentation, schedules, and stakeholder communications, contributing to ISO audits and continuous improvement initiatives within a busy delivery team.

Qualifications

• Highly organised with ability to manage multiple priorities.
• Results-driven with proactive problem-solving approach.
• Comfortable in a busy, fast-paced environment.
• Strong team player who develops colleagues.
• Passionate about continuous improvement and process optimisation.
• PRINCE2 Foundation certification or higher is required.
• Understanding PMO principles, governance, and project support functions.

Responsibilities

• Create, maintain, and organise project documentation (plans, schedules, status reports, meeting minutes).
• Provide administrative support to the Customer Operations Team (permits, traffic management, quotes).
• Audit and maintain documentation standards for consistency and compliance.
• Coordinate scheduling of internal and external resources.
• Support production of operational and project reporting.
• Deputise for Head of Operational Delivery and Governance when required.
• Coach and mentor PMO Assistants and support QA audits.

Skills

Organisation

Multitasking

Problem solving

Team player

Continuous improvement

PRINCE2 Foundation

PMO governance

Education

PRINCE2 Foundation certification or higher

Tools

HALO ITSM

Microsoft Office

ITIL knowledge

Job description

Senior Project Assistant

Vidalert

I

Neath

I

Hybrid

About VidalertVidalert

part of the Marston Holdings group, is a leading provider of intelligent traffic enforcement and management solutions. We help local authorities and organisations improve road safety, traffic flow, and environmental outcomes through innovative technology and data-driven services. As we continue to grow, we are looking for a highly organised and proactive Senior Project Assistant to join our Operational Delivery team. This is an excellent opportunity for an experienced PMO professional who thrives in a fast-paced environment and enjoys supporting successful project delivery.

About The Role

As a Senior Project Assistant, you will play a key role in project delivery, governance, and operational activities across the business. Working closely with project teams, operational stakeholders, and senior management, you will ensure that project documentation, reporting, scheduling, and administrative processes are delivered to a consistently high standard. Being the PMO champion you will also provide guidance and mentoring to the more junior members in the team, helping to develop best practices and maintain quality across the PMO function.

This is a hybrid working role, requiring three days per week in the office once training has been successfully completed. During the training period, a greater level of office attendance will be required.

What You Will Be Doing

Create, maintain, and organise project documentation, including:

• Project plans
• Schedules
• Status reports
• Meeting minutes

Provide administrative support to the wider Customer Operations Team, including:

• Coordinating permits
• Managing traffic management requirements
• Obtaining third party quotations
• Proactively tracking actions and deadlines

Maintain and audit project documentation standards to ensure consistency and compliance with organisational processes.

Coordinate and manage the scheduling of internal and external resources.

Support the production of operational and project reporting.

Deputise for the Head of Operational Delivery and Governance when required.

Support the Head of Service Management with operational and governance activities.

Coach, mentor, and provide training to PMO Assistants.

Collaborate with the Quality Assurance team to ensure processes are appropriately documented and maintained.

Support ISO and BSI audits as required.

Contribute to wider business initiatives and continuous improvement activities.

What You Will Bring

• Highly organised and capable of managing multiple priorities simultaneously.
• Results driven with a proactive approach to problem solving.
• Comfortable working in a busy, fast-paced environment.
• A strong team player who supports and develops colleagues.
• Passionate about continuous improvement and process optimisation.
• Must have PRINCE2 Foundation certification or higher.
• Strong understanding of PMO principles, governance, customer service best practices and project support functions.

The Nice To Have's

• Experience supporting hardware and software deployment projects.
• Advanced knowledge of Microsoft Office applications.
• Knowledge of the ITIL framework.
• Experience using HALO ITSM.
• Experience within the traffic, parking, or highways technology sector.

What's In It for You?

• Salary Up to £40,000 (Depending on Experience)
• Full-time 37.5 hours per week
• Hybrid working
• 25 days annual leave, plus bank holidays
• Holiday purchase scheme - buy up to 5 additional days each year
• Healthcare cash plan
• Life Assurance
• A wide range of flexible staff benefits, from high-street discounts to wellbeing and lifestyle perks
• Cycle-to-work scheme
• Enhanced Maternity & Paternity Package (subject to eligibility)

Why Join Vidalert?

At Vidalert and Marston Holdings, we are committed to creating an inclusive and supportive environment where our people can thrive. You'll have the opportunity to work on innovative technology projects that make a real difference to communities across the UK while developing your career within a growing and dynamic organisation.

If you're looking for a role where you can make an impact, support successful project delivery, and help shape operational excellence, we'd love to hear from you.

INDV