Senior Process Owner, Commercial & Digital Excellence

Sainsbury's Supermarkets Ltd; Coventry; On-site; GBP 55,000 - 85,000; Full time

Job summary

Sainsbury's Supermarkets Ltd in Coventry is seeking a Process Owner to join the Commercial & Digital team. You will own end-to-end Commercial & Digital processes, drive continuous improvement, and work with stakeholders across the business and Accenture Managed Services to embed new ways of working.

This role focuses on monitoring process performance, resolving operational challenges, and ensuring changes are transitioned into business-as-usual activity, with strong emphasis on collaboration,

Qualifications

• Process management experience, including identifying and delivering continuous improvement opportunities.
• Strong understanding of commercial and digital business processes and the impact process changes can have on performance.
• Excellent planning and organisational skills with the ability to prioritise effectively in a fast-paced environment.
• Strong communication and stakeholder management skills, both written and verbal.
• Ability to build effective relationships across multiple teams and functions.
• Experience diagnosing issues and coordinating solutions across complex processes.
• Analytical mindset with the ability to use data and insight to support decision-making.
• Ability to work autonomously and manage competing priorities.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Take ownership of key Commercial & Digital processes, helping to ensure they continue to deliver against business objectives while identifying opportunities to make them even better.
• Coordinate issue resolution with stakeholders across the business and Accenture Managed Services, and embed new ways of working into day-to-day operations.
• Support change initiatives, ensuring enhancements are transitioned into business-as-usual activity and that colleagues have the processes, documentation and support they need to operate effectively.
• Use performance data and insight to monitor process effectiveness, identify risks and opportunities, and contribute to ongoing optimisation of Commercial & Digital operations.
• Build strong relationships across multiple teams, creating effective feedback loops and keeping everyone aligned as processes evolve.

Skills

Process management

Stakeholder management

Analytical mindset

Relationship building

Problem-solving

Planning & organisation

Autonomy

Prioritisation

Continuous improvement

Job description

Sainsbury's Supermarkets Ltd in Coventry is seeking a Process Owner to join the Commercial & Digital team. You will own end-to-end Commercial & Digital processes, drive continuous improvement, and work with stakeholders across the business and Accenture Managed Services to embed new ways of working.

This role focuses on monitoring process performance, resolving operational challenges, and ensuring changes are transitioned into business-as-usual activity, with strong emphasis on collaboration,