Customer Experience & Store Operations Lead

Sainsbury’s Group; Bracknell; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and drinks

Generous holidays

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Member perks

Job summary

Sainsbury’s Group is looking for a Customer Experience Manager to own the end-to-end customer journey across the store, from checkout to back-of-house operations. You will lead the front-end team, ensure peak service standards and oversee petrol-station operations where applicable.

You will be responsible for people management, performance reviews, disciplinary processes, scheduling, and ensuring accurate pay.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.

Responsibilities

• Take responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments.
• Manage the front-end checkout operation, ensuring all customers are served in line with our expectations.
• Oversee operations in our petrol station (if applicable).
• Lead people management including performance management, disciplinaries, scheduling and pay accuracy.
• Occasionally take overall responsibility for running the store, giving direction and support to colleagues to deliver for the customer.

Skills

Line management

Customer service focus

KPI delivery

People management

Leadership

Disciplinaries handling

Team coaching

High-volume operations

Retail experience

Job description

Sainsbury’s Group is looking for a Customer Experience Manager to own the end-to-end customer journey across the store, from checkout to back-of-house operations. You will lead the front-end team, ensure peak service standards and oversee petrol-station operations where applicable.

You will be responsible for people management, performance reviews, disciplinary processes, scheduling, and ensuring accurate pay.