Process Owner

Retail; Coventry; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Colleague discount

Pensions scheme & life cover

Bonus up to 10% of salary

Annual holiday + buy extra week

Season ticket loans

Cycle to work scheme

Employee assistance programme

Job summary

Argos, a digital-led UK retailer, is seeking a Process Owner to join the Commercial & Digital team. You will own end-to-end processes, drive improvements, and work with retained teams and Accenture Managed Services to ensure processes deliver against business priorities.

You will coordinate issue resolution, embed new ways of working, monitor performance, and build strong relationships across teams to keep processes simple, smart and effective in a fast-paced retail environment.

Qualifications

• Process management experience with continuous improvement opportunities.
• Strong understanding of commercial and digital processes and their performance impact.
• Excellent planning and organisational skills with the ability to prioritise in a fast-paced environment.
• Strong communication and stakeholder management skills, both written and verbal.
• Ability to build effective relationships across multiple teams and functions.
• Experience diagnosing issues and coordinating solutions across complex processes.
• Analytical mindset with the ability to use data and insight to support decision making.
• Ability to work autonomously and manage competing priorities.
• Strong problem solving skills and attention to detail.
• Curious, pragmatic and proactive approach to driving positive change.

Responsibilities

• Take ownership of key Commercial & Digital processes, delivering against business objectives and identifying improvement opportunities.
• Coordinate issue resolution, support process improvements, and embed new ways of working into day-to-day operations.
• Support change initiatives, ensure enhancements transition into business-as-usual activity, and provide necessary documentation and support.
• Use performance data to monitor process effectiveness, identify risks and opportunities, and contribute to ongoing optimisation.

Skills

Process management

Stakeholder management

Analytical thinking

Change management

Planning skills

Problem solving

Autonomy

Job description

Behind every great customer experience are the processes that keep a business running smoothly.

We're looking for a Process Owner to join our Commercial & Digital team. This is an opportunity to play a key role in shaping and improving some of our most important end-to-end business processes, working at the heart of a complex and fast-moving retail environment.

Acting as the link between our retained teams and Accenture Managed Services, you'll help ensure our processes are effective, efficient and aligned to business priorities. From driving continuous improvement and resolving operational challenges to supporting major change programmes, you'll have the opportunity to influence how we work today and help shape how we work in the future.

What you’ll do

You’ll take ownership of key Commercial & Digital processes, helping to ensure they continue to deliver against business objectives whilst identifying opportunities to make them even better.

Working closely with stakeholders across the business and our Accenture Managed Services teams, you’ll coordinate issue resolution, support process improvements, and help embed new ways of working into day-to-day operations.

You’ll play an important role in supporting change initiatives, ensuring enhancements are successfully transitioned into business-as-usual activity and that colleagues have the processes, documentation and support they need to operate effectively.

Using performance data and insight, you’ll help monitor process effectiveness, identify future risks and opportunities, and contribute to the ongoing optimisation of our Commercial & Digital operations.

You’ll also build strong relationships across multiple teams, creating effective feedback loops and ensuring everyone remains aligned as processes evolve and improve.

Who you’re

You’re someone who enjoys understanding how things work and finding ways to make them better.

Commercially aware and naturally curious, you’re comfortable navigating complex processes and bringing people together to solve problems. You thrive in collaborative environments, building strong relationships and influencing stakeholders across different teams and functions.

Highly organised and proactive, you’re able to balance multiple priorities whilst maintaining attention to detail. You’re equally comfortable analysing information, challenging existing ways of working and supporting the successful delivery of change.

Most importantly, you’re motivated by making a tangible impact, driving continuous improvement and helping teams work more effectively together.

Essential Criteria

• Process management experience, including identifying and delivering continuous improvement opportunities
• Strong understanding of commercial and digital business processes and the impact process changes can have on performance
• Excellent planning and organisational skills with the ability to prioritise effectively in a fast-paced environment
• Strong communication and stakeholder management skills, both written and verbal
• Ability to build effective relationships across multiple teams and functions
• Experience diagnosing issues and coordinating solutions across complex processes
• Analytical mindset with the ability to use data and insight to support decision‑making
• Ability to work autonomously and manage competing priorities
• Strong problem‑solving skills and attention to detail
• Curious, pragmatic and proactive approach to driving positive change
• This is a fantastic opportunity to gain exposure across a broad range of teams whilst playing a key role in improving how the business operates. If you enjoy driving change, influencing stakeholders and making processes simpler, smarter and more effective, we’d love to hear from you.

At Argos, we’re a digital‑led UK retailer that keeps pushing boundaries to meet every generation with what they want, how and when they want it. As a market leader in general merchandise, serving millions of customers through our website, app, same‑day delivery and Click & Collect services, we offer real opportunities to learn, grow and shape your career. With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation, you will work with brilliant colleagues and directly shape how we serve our customers every day. From enabling inspiring choice across our owned brands, including Habitat, Chad Valley and Bush, alongside the world’s biggest brands like Apple, Lego, Xbox and Samsung, to making shopping effortlessly convenient, championing trusted value and accelerating our strategy – Argos is an exciting place to build your future.

We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

• Starting off with colleague discount, you’ll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year.
• We’ve also got you covered for your future with our pensions scheme and life cover.
• You’ll also be able to share in our success as you may be eligible for a performance‑related bonus of up to 10% of salary, depending on how we perform.
• Your wellbeing is important to us too.
• You’ll receive an annual holiday allowance and you can buy up to an additional week’s holiday.
• We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers.
• And if you ever need it there is also an employee assistance programme.
• Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).