Tenancy Relations Officer - 12 months fixed term

North Northamptonshire Council; Corby; On-site; GBP 32,000 - 42,000; Part time

Benefits offered by this job

Pension scheme

Hybrid working

Leave entitlement

Job summary

North Northamptonshire Council is seeking a proactive Tenancy Relations Officer (Renters' Rights Lead) to implement and enforce the Renters' Rights Act across the region. You will work at the forefront of housing enforcement, investigating cases and partnering with councils, legal services and housing teams to protect tenants.

We value analytical thinkers who can manage complex cases, engage stakeholders, and deliver training and process improvements while promoting fair treatment for residents.

Qualifications

• A degree or equivalent experience in Housing, Environmental Health, Enforcement, or related field.
• Strong knowledge of landlord and tenant legislation (Housing Act 2004).
• Experience in housing enforcement or regulatory settings.
• Excellent communication and stakeholder skills.

Responsibilities

• Lead tenancy-related enforcement under Renters' Rights Act and handle investigations.
• Carry out proactive, intelligence-led enforcement to address poor housing practices.
• Investigate complex cases and prepare evidence for civil penalties or prosecutions.
• Collaborate with housing, homelessness, legal and enforcement partners to prevent homelessness.
• Provide advice to landlords and tenants on rights and responsibilities.
• Deliver training and contribute to policy development and service improvements.
• Monitor enforcement activity, identify trends and report outcomes.

Skills

Investigations

Tenant enforcement

Stakeholder engagement

Analytical thinking

Education

Degree in Housing or related field

Job description

The following content displays a map of the jobs location - Based At Deene House, CORBY, but will need to be available to work across all NNC locations

Tenancy Relations Officer - 12 months fixed term

Job Reference Ref/149525/9570

Number of Positions:

1

Contract Type:

Temporary

1 Year Fixed Term

Salary Range:

Working Hours:

37

Location:

Based at Deene House, CORBY, but will need to be available to work across all NNC locations

Closing Date:

22/11/2026

Job Category:

Administration

Organisation:

North Northamptonshire Council

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28days, rising to 33days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About the role

We are looking for a passionate and proactive Tenancy Relations Officer (Renters' Rights Lead) to join our Private Sector Housing team. This is an exciting opportunity to play a key role in implementing and enforcing the new Renters' Rights Act across North Northamptonshire, helping to protect tenants, tackle unlawful practices, and improve standards in the private rented sector. You'll work at the forefront of housing enforcement, combining investigation, prevention, partnership working, and service development.

What will you be doing?

As a Tenancy Relations Officer you will be:

• Lead on tenancy-related enforcement under the Renters' Rights Act, including investigations into illegal eviction, landlord harassment, and non-compliance.
• Carry out proactive, intelligence-led enforcement activity to identify and address poor housing practices.
• Investigate complex cases and prepare evidence for civil penalties, prosecutions, and legal action.
• Work closely with housing, homelessness, legal, and enforcement partners to prevent homelessness and support vulnerable residents.
• Provide advice and guidance to landlords and tenants on their rights and responsibilities.
• Deliver training, support awareness campaigns, and contribute to the development of policies, procedures, and service improvements.
• Monitor enforcement activity, identify trends, and report on outcomes and performance

About you

You will have experience in housing enforcement, tenancy relations, regulatory services, or a similar investigative role. You'll bring excellent analytical and problem-solving skills, the ability to interpret complex legislation, and the confidence to manage challenging enforcement cases. Most importantly, you'll be committed to protecting tenants, promoting fairness, and achieving positive outcomes for local communities.

You should have:

• A degree or equivalent experience in Housing, Environmental Health, Enforcement, or a related field.
• Strong knowledge of landlord and tenant legislation, including the Protection from Eviction Act 1977 and Housing Act 2004.
• Experience investigating complex cases and working within a regulatory or enforcement environment.
• Excellent communication and stakeholder engagement skills.
• The ability to work independently, manage competing priorities, and build effective partnerships.

Interested in helping shape the future of private rented sector enforcement and tenant protection? We'd love to hear from you.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)