Private Sector Housing Officer

Northumberland County Council; Blyth; On-site; GBP 37,000 - 52,000; Full time

Benefits offered by this job

26 days annual leave plus public/bankH

Automatic enrolment into the Local政府?P

Flexi scheme (if applicable) - up to 2

Job summary

Northumberland County Council’s Housing Service is seeking an experienced housing professional to deliver tenancy relations advice and lead enforcement cases. You will work with Legal Services, landlords and partners to achieve positive outcomes, handling complex housing complaints in a regulatory environment.

Educated to Level 4 standard with proven tenancy relations experience, you will manage case records and contribute to policy development while supporting sustainable communities across

Qualifications

• Educated to Level 4 standard or equivalent.
• Significant experience delivering tenancy relations, housing advice, enforcement or regulatory services.
• Strong knowledge of private rented sector legislation, including key Acts.

Responsibilities

• Deliver specialist tenancy relations advice to tenants, landlords and agents.
• Investigate complaints relating to unlawful eviction, harassment, discrimination, and breaches of housing legislation.
• Lead complex enforcement activity, including civil penalties, prosecutions and rent repayment orders.
• Prepare legal documentation and represent the Council in court or tribunal proceedings where required.
• Develop policies, procedures and operational guidance to support consistent and effective service delivery.
• Work closely with Legal Services, Housing Options, landlords, housing providers and external partners to achieve positive outcomes.

Skills

tenancy relations

housing enforcement

regulatory services

Education

Level 4 standard (degree, HNC, foundation degree or equivalent)

Job description

The Housing Service plays a key role in shaping communities across Northumberland by promoting safe, affordable and high-quality housing. The service is responsible for approximately 8,300 residential properties while also delivering strategic housing services, including homelessness prevention, improving standards in the private rented sector, and supporting sustainable communities. What you'll be doing: This varied and rewarding position will see you:

• Deliver specialist tenancy relations advice to tenants, landlords and agents.
• Investigate complaints relating to unlawful eviction, harassment, discrimination, and breaches of housing legislation.
• Lead complex enforcement activity, including civil penalties, prosecutions and rent repayment orders.
• Prepare legal documentation and represent the Council in court or tribunal proceedings where required.
• Develop policies, procedures and operational guidance to support consistent and effective service delivery.

• Work closely with Legal Services, Housing Options, landlords, housing providers and external partners to achieve positive outcomes.

  We're looking for an experienced housing professional with a strong understanding of private rented sector legislation and tenancy relations work. You will be confident operating in a regulatory or enforcement environment and capable of making sound decisions in complex and sensitive situations, Educated to Level 4 standard (degree, HNC, foundation degree or equivalent) or able to demonstrate equivalent knowledge through experience.

• Significant experience delivering tenancy relations, housing advice, enforcement or regulatory services.
• Strong knowledge of private rented sector legislation, including the Renters' Rights Act 2025, Housing Act 2004, Housing Act 1988 and Protection from Eviction Act 1977.
• Experience investigating complex housing complaints and preparing robust enforcement cases.

• The ability to manage competing priorities and maintain accurate case records.

  Northumberland County Council's (NCC) vision is 'Land of Great Opportunities', for current and future generations. We believe there is no better place to live and work.

  We have some outstanding benefits and perks to offer you, including:

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)
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