Senior Private Care Receptionist - Elite Front Desk Lead

HCA Healthcare, Inc.; Greater London; Sur place; GBP 31 000 - 33 000; Plein temps

Avantages offerts par ce poste

25 days holiday

Private Healthcare

Private pension

Season Ticket Loan

Cycle to Work

Life Assurance

Enhanced Maternity/Paternity pay

Staff discounts

Résumé du poste

HCA UK Primary Care is seeking an experienced Senior Receptionist to join our private GP patient facility in London. The role offers full-time hours, a permanent contract, and a salary of £30,784 to £33,000 depending on experience.

You will be the welcoming first contact for private patients, ensuring a discreet and seamless visit. The ideal candidate has front-of-house experience in healthcare or luxury customer service, excellent organisation, and the ability to manage confidential information

Qualifications

• Front-of-house receptionist experience in health care.
• Strong five-star customer service standards.
• Excellent organisational skills with attention to detail.
• Discretion handling confidential information.
• Ability to work with VIP/elite patients.

Responsabilités

• Meet private patients warmly and discreetly.
• Be first point of contact for private GP appointments.
• Oversee end-to-end private patient experience.
• Maintain patient records and ensure confidentiality.
• Support referrals and liaise with clinicians.
• Coordinate specimen collection and liaise with labs.
• Manage private patient billing and admin processes.
• Handle appointment scheduling and record management.
• Ensure reception area is welcoming and clean.
• Support private GPs with their needs.

Connaissances

Front-of-house receptionist

Five-star service

Organisational skills

Administrative systems

Discretion

Communication skills

Calm under pressure

Handling confidential information

Outils

Patient databases

Description du poste

HCA UK Primary Care is seeking an experienced Senior Receptionist to join our private GP patient facility in London. The role offers full-time hours, a permanent contract, and a salary of £30,784 to £33,000 depending on experience.

You will be the welcoming first contact for private patients, ensuring a discreet and seamless visit. The ideal candidate has front-of-house experience in healthcare or luxury customer service, excellent organisation, and the ability to manage confidential information