Senior Receptionist

HCA Healthcare; Greater London; Presencial; GBP 31.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday

Private Healthcare

Private pension

Season Ticket Loan

Cycle to Work

Life Assurance

Enhanced Maternity/Paternity pay

Staff discounts

Descripción de la vacante

HCA UK Primary Care is seeking an experienced Senior Receptionist to join our private GP patient facility in London. The role offers full-time hours, a permanent contract, and a salary of £30,784 to £33,000 depending on experience.

You will be the welcoming first contact for private patients, ensuring a discreet and seamless visit. The ideal candidate has front-of-house experience in healthcare or luxury customer service, excellent organisation, and the ability to manage confidential information

Formación

• Front-of-house receptionist experience in health care.
• Strong five-star customer service standards.
• Excellent organisational skills with attention to detail.
• Discretion handling confidential information.
• Ability to work with VIP/elite patients.

Responsabilidades

• Meet private patients warmly and discreetly.
• Be first point of contact for private GP appointments.
• Oversee end-to-end private patient experience.
• Maintain patient records and ensure confidentiality.
• Support referrals and liaise with clinicians.
• Coordinate specimen collection and liaise with labs.
• Manage private patient billing and admin processes.
• Handle appointment scheduling and record management.
• Ensure reception area is welcoming and clean.
• Support private GPs with their needs.

Conocimientos

Front-of-house receptionist

Five-star service

Organisational skills

Administrative systems

Discretion

Communication skills

Calm under pressure

Handling confidential information

Herramientas

Patient databases

Descripción del empleo

Role : Senior Receptionist

Location: London

Hours: Full-time, 40 hours per week. Monday to Friday

Shifts: Rotating between early shift 7.45am-4.45pm and late shift 9.15am-6.15pm

Contract: Permanent

Salary: £30,784 to £33,000 depending on experience.

We are now seeking an experienced Senior Receptionist to join our highly professional Front Desk team. HCA UK Primary Care, is an exclusive private GP patient facility within HCA Healthcare UK, delivering outstanding care in a calm, discreet, and welcoming environment.

Our GP Front Desk team play a critical role in shaping the patient experience, acting as the first point of contact for our private patients and ensuring a seamless journey throughout their visit. There will be a high level of autonomy in this position, requiring senior reception experience. As well as patient focused, you will attend to the needs of the Private GPs onsite.

What you’ll do:

• Meet and greet private patients with warmth, professionalism, and discretion
• Act as the first point of contact for private patient GP appointments.
• Manage and oversee the end-to-end private patient experience
• Maintain accurate patient records and databases, ensuring confidentiality at all times
• Proactively support referrals and liaise with clinicians and internal departments
• Coordinate specimen collection and engage with laboratory services
• Liaise with external labs and ensure timely follow-up and communication
• Manage private patient billing, payments, and related administrative processes
• Carry out extensive administrative duties including appointment scheduling, correspondence, and record management.
• Pro-actively use initiative to follow up appointments, and ensure a seamless patient experience.
• You will ensure the reception area is welcoming, clean, and functioning at a 1st class standard
• You will attend to the needs of the private GPs, ensuring they have everything they need.

What you’ll bring

• Previous front-of-house or receptionist experience within a health centre
  or front of house experience within an elite 5-star hotel or luxury customer service environment , where exceptional service standards are essential.
• A strong commitment to delivering five-star customer service
• Excellent organisational skills with a high level of attention to detail
• Confidence using administrative systems and patient databases
• Strong communication and interpersonal skills. Due to the VIP/Elite level patient, you must be discreet and respectful, with any interactions
• A calm, professional approach in a fast-paced environment
• The ability to handle sensitive information on a needs to know basis.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Receptionist you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
• Private Healthcare Insurance for treatment at our leading hospitals.
• Private pension contribution which increases with length of service.
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one.
• Critical illness cover.
• Enhanced Maternity and Paternity pay.
• Corporate staff discount for all facilities including Maternity packages at The Portland.
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
• Discounts with over 800 major retailers.

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual:We recognise and value everyone as unique and individual
• Kindness and compassion:We treat people with kindness and compassion
• Honesty, integrity and fairness:- We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity:We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.