Senior Receptionist

HCA Healthcare UK; City Of London; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private health insurance

Private pension contribution

Season Ticket Loan

Cycle to Work

Group Life Assurance

Enhanced maternity and paternity pay

Staff discounts

Job summary

HCA UK Primary Care seeks a Senior Receptionist to join our private GP facility in London. You will be the first point of contact for private patients, delivering discreet, five-star service and managing end-to-end patient experiences with confidentiality at the core.

You will oversee appointments, maintain records, support referrals, handle billing, and coordinate with clinicians and labs. The role demands senior reception experience, exceptional organisational skills, and a calm, professional

Qualifications

• Previous front-of-house or receptionist experience within a health centre or elite service environment.
• Strong commitment to delivering five-star customer service.
• Excellent organisational skills with high attention to detail.
• Confident with administrative systems and patient databases.

Responsibilities

• Meet and greet private patients with warmth, professionalism and discretion.
• Act as the first point of contact for private patient GP appointments.
• Oversee the end-to-end private patient experience and maintain confidentiality of records.
• Maintain accurate patient records and databases and ensure privacy.
• Support referrals and liaise with clinicians and internal departments.
• Coordinate specimen collection and liaise with laboratory services.
• Manage private patient billing and related administrative processes.
• Carry out extensive administrative duties including scheduling, correspondence and record management.
• Proactively follow up appointments to ensure a seamless patient journey.
• Ensure the reception area is welcoming, clean and functioning at a first-class standard.

Skills

Front-of-house experience

Customer service

Organisational skills

Communication

Tools

Patient databases

Job description

Role: Senior ReceptionistLocation: LondonHours: Full-time, 40 hours per week. Monday to FridayShifts: Rotating between early shift 7.45am-4.45pm and late shift 9.15am-6.15pmContract: PermanentSalary: £30,784 to £33,000 depending on experience.We are now seeking an experienced Senior Receptionist to join our highly professional Front Desk team. HCA UK Primary Care, is an exclusive private GP patient facility within HCA Healthcare UK, delivering outstanding care in a calm, discreet, and welcoming environment.Our GP Front Desk team play a critical role in shaping the patient experience, acting as the first point of contact for our private patients and ensuring a seamless journey throughout their visit. There will be a high level of autonomy in this position, requiring senior reception experience. As well as patient focused, you will attend to the needs of the Private GPs onsite.What you’ll do:Meet and greet private patients with warmth, professionalism, and discretionAct as the first point of contact for private patient GP appointments.Manage and oversee the end-to-end private patient experienceMaintain accurate patient records and databases, ensuring confidentiality at all timesProactively support referrals and liaise with clinicians and internal departmentsCoordinate specimen collection and engage with laboratory servicesLiaise with external labs and ensure timely follow-up and communicationManage private patient billing, payments, and related administrative processesCarry out extensive administrative duties including appointment scheduling, correspondence, and record management.Pro-actively use initiative to follow up appointments, and ensure a seamless patient experience.You will ensure the reception area is welcoming, clean, and functioning at a 1st class standardYou will attend to the needs of the private GPs, ensuring they have everything they need.What you'll bringPrevious front-of-house or receptionist experience within a health centreor front of house experience within an elite 5-star hotel or luxury customer service environment, where exceptional service standards are essential.A strong commitment to delivering five-star customer serviceExcellent organisational skills with a high level of attention to detailConfidence using administrative systems and patient databasesStrong communication and interpersonal skills. Due to the VIP/Elite level patient, you must be discreet and respectful, with any interactionsA calm, professional approach in a fast-paced environmentThe ability to handle sensitive information on a needs to know basis.Why HCA UK?Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Receptionist you’ll be eligible for:25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.Private Healthcare Insurance for treatment at our leading hospitals.Private pension contribution which increases with length of service.Season Ticket Loan and Cycle to Work scheme.Group Life Assurance from day one.Critical illness cover.Enhanced Maternity and Paternity pay.Corporate staff discount for all facilities including Maternity packages at The Portland.Comprehensive range of flexible health, protection and lifestyle benefits to suit you.Discounts with over 800 major retailers.Culture and valuesAt HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:Unique and Individual: We recognise and value everyone as unique and individualKindness and compassion: We treat people with kindness and compassionHonesty, integrity and fairness: - We act with absolute honesty, integrity and fairnessLoyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignityReasonable adjustmentsWe believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.