Senior Practice Administrator – Lead Admin & Complaints

NHS; Colwyn Bay; Remote; GBP 29,000 - 32,000; Part time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) North Wales is advertising for a part-time General Practice Grade Band 4 senior administrative post in Colwyn Bay. The role supports the Practice Clinical and Management team and manages the complaints process, with duties including rota planning and diary administration.

The successful applicant will work autonomously, handle complex deadlines, and contribute to improving practice services. Welsh language ability is essential for this post.

Qualifications

• Good standard of education.
• NVQ Level 4 in Admin or equivalent.
• ECDL.

Responsibilities

• Manage complaints, logged, investigated and resolved promptly.
• Oversee reception and admin team including supervision, staffing and rotas.
• Prepare and monitor diaries, coordinate meetings and support clinical scheduling.

Skills

Excellent organisational skills

Effective communication

Prioritise and meet deadlines

Supervisory skills

Education

NVQ Level 4 in Admin or equivalent

ECDL

Job description

Betsi Cadwaladr University Health Board (BCUHB) North Wales is advertising for a part-time General Practice Grade Band 4 senior administrative post in Colwyn Bay. The role supports the Practice Clinical and Management team and manages the complaints process, with duties including rota planning and diary administration.

The successful applicant will work autonomously, handle complex deadlines, and contribute to improving practice services. Welsh language ability is essential for this post.