Practice Administrator - INTERNAL

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 20,000 - 23,000; Full time

Job summary

Betsi Cadwaladr University Health Board operates Hillcrest Medical Centre in Wrexham and seeks a dynamic administrator to provide an efficient secretarial service. The role focuses on clerical duties, data entry, and patient communications, with Welsh/English language considerations.

Applicants should have strong IT skills, familiarity with Microsoft Office, and the ability to work with the leadership team to ensure smooth day-to-day operations at the GP practice.

Qualifications

• Maths and English GCSE or equivalent completed.
• Typing qualification RSA III or equivalent is required.
• Experience with general secretarial tasks is essential.

Responsibilities

• Undertake clerical and non-clinical administration tasks for executives.
• Provide a comprehensive secretarial/administrative service to the practice.
• Handle patient queries via correspondence and phone in a professional manner.
• Use IT systems for data input and maintain confidentiality.

Skills

Organisational skills

Communication skills

Prioritisation

Problem solving

Numeracy

Microsoft Office

Education

Maths/English GCSE

RSA III typing qualification

Tools

Microsoft Office

Job description

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD We are looking for a dynamic and organised individual to join Hillcrest Medical Centre, Wrexham. This practice is currently being managed by the Local Health Board.

The successful candidate will possess excellent organisational skills and have the ability to engage with colleagues at all levels to provide an efficient, comprehensive secretarial and administrative service to the practice.

Previous experience of working within a GP Practice would be beneficial and knowledge of the EMIS Web clinical system is desirable, however training can be given.

Main duties of the job

Undertake any clerical duties required by the Senior Leadership Team including any non-clinical administration duties as requested by the team.

Proficient IT skills (including experience of Microsoft office) is also required as the post holder will also be undertaking a variety of administrative duties to assist in the smooth day to day running of the practices, including some data inputting. Audio typing and knowledge of medical terminology would also be an advantage.

Through correspondence and telephone queries, deal with patients, relatives, carers, GP's etc, promptly and efficiently exercising own judgement to resolve patient queries within their professional constraints.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

Essential criteria

• Maths/English GCSE or equivalent
• Typewriting/Word Processing qualification - RSA III or equivalent

Desirable criteria

• NVQ 2 in administration or equivalent
• ECDL
• Audio Typing RSA III or equivalent

Experience

Essential criteria

• Comprehensive secretarial experience
• Experience of general office procedures

Desirable criteria

• Experience of working within the NHS
• Experience within busy office environment

Skills & Knowledge

Essential criteria

• Organisational skills
• Effective communication skills, both written and verbal
• Ability to prioritise and meet deadlines
• Problem solving abilities
• Numerical/literacy skills
• Microsoft Office or equivalent

Desirable criteria

• Supervisory skills
• Ability to manage change
• Patient Administration Management System(s)
• Knowledge of Medical Terminology

Other Relevant Requirements

Essential criteria

• Ability to work in a team/work unsupervised
• Sensitive and professional approach to dealing with patients/public
• Ability to work under pressure
• Confidentiality

Desirable criteria

• Welsh Speaking